Back Office Employee
Current- Classification, processing and responding to questions and cases regarding housing, insurance and settlements submitted via Self Service Portal, telephone or e-mail by EU employees on the 1st line in the case management system,- Knowledge base management, maintaining the work on the knowledge base, updating it based on changes to internal processes and/or policies,- Monitoring company’s car fleet, informing users of speed and parking fines that need to be paid by the user, managing… Show more - Classification, processing and responding to questions and cases regarding housing, insurance and settlements submitted via Self Service Portal, telephone or e-mail by EU employees on the 1st line in the case management system,- Knowledge base management, maintaining the work on the knowledge base, updating it based on changes to internal processes and/or policies,- Monitoring company’s car fleet, informing users of speed and parking fines that need to be paid by the user, managing calls from (also foreign) institutions to indicate the person driving the vehicle at the time of committing the offence,- Systematically monitoring of the available accommodation for employees, regular and ongoing reporting of the available status to the operational department and the management board,- Payroll settlements, booking of worked hours, bonuses, reimbursements, speed and parking fines,- Intern analysis of the processes to identify opportunities to automate and improve the way they operate. Show less