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Marcio Branco is listed as Client Retention Specialist | Citizens Service Representative at Maximus Canada, a company with 332 employees, based in Vancouver, British Columbia, Canada. AeroLeads shows a work email signal at visions.com.br and a matched LinkedIn profile for Marcio Branco.
Marcio Branco previously worked as Customer Service Representative at Maximus Canada and Customer Service & Logistics Support at Rxo, Inc.. Marcio Branco holds Associate Of Arts - Aa, Business from University Canada West.
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AeroLeads found 1 current-domain work email signal for Marcio Branco. Compare company email patterns before reaching out.
With extensive experience in the technology industry, I specialize in leading teams to achieve exceptional results. My strong communication skills, certified by a Canadian university, and a proven track record of reducing churn and increasing customer satisfaction highlight my ability to drive success.Key Achievements: * RXO, Inc.: Improved logistics efficiency and customer satisfaction by streamlining information flow and proactively addressing potential delivery issues. This proactive approach garnered positive feedback from customers and increased client retention. * PrimeBuilder: Achieved a remarkable reduction in churn from 22.5% to 6.5% by implementing customer success strategies and optimizing internal processes. Conducted client meetings to address pain points and develop solutions, such as creating checklists with photo attachments and integrating products with customer ERPs, leading to increased profitability and customer satisfaction. * Lan & Net: Reduced problem resolution time from 48 to 8 hours by revamping point-of-sale software, implementing AWS cloud solutions, and establishing local partnerships for equipment implementation. This led to a significant increase in clients from 380 to 690.I am fluent in English and Portuguese, with certifications in cloud infrastructure and project management skills. My approach is based on innovation, adaptability, and a strong focus on measurable results.
Listed skills include Microsoft Excel, Microsoft Office, Microsoft Sql Server, Erp, and 12 others.
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A career timeline built from the work history available for this profile.
Vancouver, British Columbia, Canada
I’m committed to delivering top-notch service to citizens across Canada, focusing on resolving inquiries efficiently while safeguarding sensitive information. By truly understanding customer needs and navigating complex systems, I’m able to provide personalized support that makes a difference. My role is all about ensuring that each interaction is smooth.
Burnaby, British Columbia, Canada
At RXO Burnaby, I leverage my extensive IT experience in various roles including Consultant, Implementation Specialist, Client Success Manager, and Data Engineer. My responsibilities include:Ensuring effective team communication and exceptional customer service.Handling customer inquiries in accordance with company policies.Monitoring delivery progress.
São Paulo, Brazil
As Client Success Manager at PrimeBuilder, I focused on:Reducing annual churn rate from 22.5% to 6.5% through strategic client engagement and process optimization.Conducting client meetings to address pain points and develop solutions such as checklists with photo attachments and ERP integrations.Managing projects by monitoring progress, identifying risks.
São Bernardo Do Campo
At Lan & Net, I served as Cloud Architect, Client Success Manager, and Training Consultant. My achievements include:Leading projects from start to finish, migrating and integrating data into ERPs.Developing SQL connectors and plugins for online servers.Integrating online orders with management software like iFood and Mercado Livre.Reducing problem.
São Bernardo Do Campo, São Paulo, Brasil
As Operations Manager, I was responsible for overseeing the migration of software from Clipper to updated platforms, implementing cloud services, and migrating servers to the cloud. My key accomplishments include:Renovating point-of-sale systems.Reducing problem resolution time from 48 to 8 business hours.Cutting technical fleet by 66% and support costs by.
Other employees you can reach at maximuscanada.ca. View company contacts for 332 employees →
Daniel Smith
Colleague at Maximus Canada
Calgary, Alberta, Canada, Canada
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Alicia Lee
Colleague at Maximus Canada
Toronto, Ontario, Canada, Canada
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Syed Shoaib Usaid
Colleague at Maximus Canada
Mississauga, Ontario, Canada, Canada
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Vishnupriya Sridharan
Colleague at Maximus Canada
North York, Ontario, Canada, Canada
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Jamie Vander Kooi
Colleague at Maximus Canada
Cornwall, Prince Edward Island, Canada, Canada
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Kermit Nance
Colleague at Maximus Canada
New Alexandria, Virginia, United States, United States
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Alice H Leung
Colleague at Maximus Canada
Victoria, British Columbia, Canada, Canada
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Jagdeep Singh Walia
Colleague at Maximus Canada
Kamloops, British Columbia, Canada, Canada
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Sivaranjani Muthusubramanian
Colleague at Maximus Canada
Victoria, British Columbia, Canada, Canada
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T Lad
Colleague at Maximus Canada
Brampton, Ontario, Canada, Canada
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Quick answers generated from the profile data available on this page.
Marcio Branco works for Maximus Canada.
Marcio Branco is listed as Client Retention Specialist | Citizens Service Representative at Maximus Canada.
AeroLeads has found 1 work email signal at @visions.com.br for Marcio Branco at Maximus Canada.
Marcio Branco is based in Vancouver, British Columbia, Canada while working with Maximus Canada.
Marcio Branco has worked for Maximus Canada, Rxo, Inc., Primebuilder, Visions Soluções (Lan E Net Comercio E Serviços Ltda), and Client-Server Technology Group, Inc..
Marcio Branco's colleagues at Maximus Canada include Daniel Smith, Alicia Lee, Syed Shoaib Usaid, Vishnupriya Sridharan, and Jamie Vander Kooi.
You can use AeroLeads to view verified contact signals for Marcio Branco at Maximus Canada, including work email, phone, and LinkedIn data when available.
Marcio Branco holds Associate Of Arts - Aa, Business from University Canada West.
Marcio Branco is listed with skills including Microsoft Excel, Microsoft Office, Microsoft Sql Server, Erp, Ms Project, Management, Databases, and Operating Systems.
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