Marcio Branco Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

I’m committed to delivering top-notch service to citizens across Canada, focusing on resolving inquiries efficiently while safeguarding sensitive information. By truly understanding customer needs and navigating complex systems, I’m able to provide personalized support that makes a difference. My role is all about ensuring that each interaction is smooth and compliant with the highest standards, always aiming for a positive experience for everyone involved.

Burnaby, British Columbia, Canada

At RXO Burnaby, I leverage my extensive IT experience in various roles including Consultant, Implementation Specialist, Client Success Manager, and Data Engineer. My responsibilities include:Ensuring effective team communication and exceptional customer service.Handling customer inquiries in accordance with company policies.Monitoring delivery progress, assigning drivers to routes, and managing logistics support tasks.Logging sales orders and ensuring precise customer billing.Collaborating with the Logistics Coordinator to order stock and support field locations.Supporting the sales team in meeting delivery deadlines, generating invoices, and preparing shipping documents.

São Paulo, Brazil

As Client Success Manager at PrimeBuilder, I focused on:Reducing annual churn rate from 22.5% to 6.5% through strategic client engagement and process optimization.Conducting client meetings to address pain points and develop solutions such as checklists with photo attachments and ERP integrations.Managing projects by monitoring progress, identifying risks, and proactively addressing issues.Maintaining regular communication with clients, providing updates, feedback, and insights.Building strong relationships to drive retention and referrals.

São Bernardo Do Campo

At Lan & Net, I served as Cloud Architect, Client Success Manager, and Training Consultant. My achievements include:Leading projects from start to finish, migrating and integrating data into ERPs.Developing SQL connectors and plugins for online servers.Integrating online orders with management software like iFood and Mercado Livre.Reducing problem resolution time from 48 to 8 hours by modernizing point-of-sale software and implementing AWS cloud solutions.Cutting technical fleet by 66% and support costs by 45%.Increasing client base from 380 to 690 through improved customer service and local partnerships.

São Bernardo Do Campo, São Paulo, Brasil

As Operations Manager, I was responsible for overseeing the migration of software from Clipper to updated platforms, implementing cloud services, and migrating servers to the cloud. My key accomplishments include:Renovating point-of-sale systems.Reducing problem resolution time from 48 to 8 business hours.Cutting technical fleet by 66% and support costs by 45%.Retaining and reactivating lost clients.

Associate Of Arts - Aa, Business

Administração De Marketing, Administração De Marketing, 9