Márcio Costa Email & Phone Number

Marcio Costa is a Collaboration and Contact Center Solutions Architect working with large Enterprises and Public Sector organizations to create state of the art Customer and Employee Experiences. With 17+ years of experience in Telecom and ICT industries, Marcio has worked in several leading roles: Senior Solutions Engineer, Sales Engineer, Consultant and Team Leader.Marcio started his professional career in Portugal, then moved to Canada where he lived for 9 years working in multiple international projects, which allowed him to develop strong business and leadership skills.As a subject matter expert in Collaboration, Hybrid Work and Customer Experience Solutions (UCaaS, Video, CCaaS and CPaaS), he is leading complex digital transformation projects.His passion is to enable companies to connect customers, business processes and technology seamlessly, driving innovation to achieve business outcomes using APIs, AI and low-code orchestration platforms.In his spare time he loves spending time with his family in the nature doing Mountain Biking, Hiking and XC Skiing :)

Listed skills include Telecommunications, Ims, Volte, Ip, and 40 others.

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  Senior Solutions Engineer | Collaboration And Contact Center

  Cisco

  Aug 2019 - Present - Lisbon, Portugal

  - Customer-oriented technical sales specialist, primarily responsible for leading Cisco's Collaboration and Contact Center Business in Portugal.- Subject matter expert in Hybrid Work, UCaaS, Video, CCaaS and CPaaS solutions.- Speaker at public conferences and events.- Be the customer trusted advisor with focus on business leaders.- Analyze the market dynamics, the competition and build strategies to accomplish great results.- Work with Cisco’s Partners, providing strategic technical and business expertise across Cisco’s Collaboration Portfolio and offers.- Use in-depth product and business knowledge to deliver sales/technical presentations, webinars, product demonstrations and execute proof of concepts.- Articulate Cisco Solution's value propositions, drive innovation through programmability/APIs and help customers to adopt Cloud Services based on SaaS consumption models.- Assist with the development of Account plans and sales proposals.