Marcio Xavier Email & Phone Number

São Paulo, Brazil

São Paulo, Brazil

São Paulo, Brazil

São Paulo, Brazil

- Responsible for the unavailability KPI, successfully reaching an improvement of 70% in one month of work. - POC for analysis and solutions on all operational NPS - Constant contact with partners and stakeholders- Creation and maintenance of all OPS Dashboards with SQL, MySQL & NoSQL and DataStudio. - Cost reduction analysis on all OPS issues and Growth analysis- Analysis and follow-up on new service providers

São Paulo Area, Brazil

Brasil e Costa Rica- Analysis and investigation of partners and users focused on offenders- Analytical thinking based on reading and interpreting contacts always based on cultural norms and platform safety rules, constant contact with stakeholders to align current policies- Also focused on new projects that always aim to improve the overall platform experience and gather insight into all platform operations for example the creation of a new quality model for the team, which helped to increase the quality and nosat kpi in 70%.- Implantation of DACT (Drivers & Riders Adjudication Criteria Team)

Santiago Province, Chile

- Focus on Rides Ops and products.- POC of 3 new projects based in regulatory issues, competitions tracker and segmentation/characterization (UberPro and UberVIP) - Querying in SQL providing database and analysis for the access and experience team- Creation of new strategies to recover drivers and engage riders on the platform and other initiatives like vehicle database, app spoofing analysis, quality control inside new launches, safety concerns and how to do Comms and Campaigns inside the platform

São Paulo Area, Brazil

- Focus on fraudulent profile analysis,- Close work with legal and product team, search and mapping outbreaks of fraud, - Customer contact and dynamic communication within the largest e-commerce industry in LATAM.- Responsible for reviewing the company's most critical profiles and track accounts of potential brand ambassadors such as public figures, politicians and influencers.- As a personal achievement in this company i got victory in all the best performing campaigns taking my team to the top being recognized as the best fraud prevention team in Brazil.