Led Sales and technical assistance for Gerdau Summit in the US, Mexico and Canada. Primary industries served: steel and aluminum mills.• Drove revenue growth around 80% between 2016 and 2021 recovering inactive customers as well developing new ones. • Actively participated on sales of mill rolls for all North American steel mill startups in recent years. • Enhanced product development capabilities by supporting R&D team on application of new products. • Established prices and commercial policies adopted on the region through market information of product, customer and competitor.• Addressed and found resolution of customer complaints through prompt response and technical guidance of the product lines.

• Increased technical assistance expertise in the region, promoting more confidence on the customer base, building stronger and lasting relationship.• Recovered important accounts by enhancing product development and problem-solving.• Improved commercial cost structure in North America by reducing the number of commissioned agents building stronger relationships with customers.• Ensured compliance of technical and commercial terms and conditions negotiated with each customer. Critical analysis and follow-up on on-time delivery, shipments and commercial invoice liquidation. • Addressed and found resolutions for customers complaints through prompt response due to proximity to the customers.

Led Sales and Technical Services for rolling mill business on Asia Pacific region (China, Taiwan, South Korea, Thailand, Malaysia, Vietnam, Australia and New Zeeland).• Moved to Beijing, China to coordinate sales and technical assistance of mill rolls in the region.• Developed new customers on Asia Pacific market, especially in Thailand and Vietnam. • Managed a team of 5 sales representatives in each respective country.• Addressed and found resolution of customer complaints through prompt response and technical guidance of the product lines.

Managed rolling mill rolls accounts of customers in Brazil, South America and South Africa. • Managed the most profitable account in the region.• Successfully managed accounts during the financial crisis of 2008 maintaining market share.• Maintained marked share domestically and gained significant market share in South Africa. • Built and maintained strong relationship with main customers in the region.• Provided training for customers on rolling mill applications and roll maintenance.• Addressed and found resolution of customer complaints with help of local technical team.

Coordinated R&D projects for the group ThyssenKrupp, forging group. • Managed implementation of new technologies for automotive parts and forging process.• Managed projects with universities and technology centers to develop solutions for automotive parts: connecting rods, crankshafts, cams and pistons. • Coordinated projects with customers in the US as well with research institutes in Germany.