Responsible for Operating, maintaining and administering solutions that contribute to the operational efficiency, availability and visibility of customer infrastructure.Planning maintenance activity, design documentation and standard procedures.Provide Root Cause Analysis reports for outages/incidents (ITIL - Problem Management).Observe and provide feedback on the current state of the client’s infrastructure, and identify opportunities to improve resiliency, reduce the occurrence of incidents and automate repetitive administrative and operational tasks.Responsible for improving and maintaining team documentation about client systems and infrastructure, procedures, policies and schedules.- Windows Server deployment, configuration and performance tuning.- Active Directory architecture, deployment, migration and group policy management.- TCP/IP networking, NIC teaming, and network services configuration (DNS, NTP, DHCP, etc.).- Strong understanding of backup solutions and how to map requirements into solutions.- Strong understanding of multiple monitoring solutions and how to implement and manage them.- Microsoft clustering technologies.- Scripting and automation of administrative tasks using PowerShell.- Cloud automation and Scripting (Azure Automation, PowerShell, Python, YAML)- Cloud Networking.Knowledge of VPC, Virtual networks, Resource groups- Strong understanding of routing and dynamic routing protocols (BGP) in a cloud capacity and/or using Cisco/Juniper equipment.- Linux operating systems administration, bash and/or shell scripting).- Experience with planning and executing server migrations, P2V conversions, on-prem to cloud migration strategy.

Responsible for onsite and remote technical support to Microsoft products, such as Windows Server, Active Directory, Windows 10. Follow up company procedures, policies and initiatives. Responsible for architecting and implementing solutions to avoid systems failures and disruptions. Align customers’ expectations and educate on best practices guides to improve/deploy Microsoft services/products. Identify new opportunities in terms of services or products based on issues, risks, projects and improvement.- Windows Server deployment, configuration and performance tuning.- Active Directory architecture, deployment, migration and group policy management.- TCP/IP networking, NIC teaming, and network services configuration (DNS, NTP, DHCP, etc.).- Strong understanding of backup solutions and how to map requirements into solutions.- Strong understanding of multiple monitoring solutions and how to implement and manage them.- Microsoft clustering technologies.- Scripting and automation of administrative tasks using PowerShell.

Responsible for Hardware & Software Procurement, Deployment and Support. Follow up HQ procedures, policies and initiatives. Responsible for architecting and implementing solutions to avoid systems failures and disruptions. Implemented Private Cloud solution based on VMware vSphere platform both in Manaus and São Paulo Offices. Implemented Storage Solution based on IBM V7000 Storwize and Unfied Solution. Implemented Backup software based on IBM Spectrum protect solution. From Security perspective, Windows Server Update Services. Data Center Operations Support. Responsible for Network and Systems proper operations.

Responsible for IT resources support and administration (Network Data/Voice) as well as manage IT Contracts and Vendors. Acting on New Projects Deployment which requires Continuous Improvement for the business process in Manaus Site aligned with Global IT Team.

1. Analyze, log, track and complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs. 2. Responsible for hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Recommends resolutions to complex matters of significance and coordinate the implementation of the approved course of action. 3. Responsible for Shop Floor Control System. 4. Manage SFC System Applications using Java, Pascal and Perl programming language and Oracle Database. 5. Develop a Java Application to be the interface in MM SAP module. 6. Utilize standard corporate tools to record changes, service requests, and problem activities for tracking purposes.

1. Users Support. 2. Hardware and Software Support. 3. Software installation. 4. Cabling. 5. PABX Functions.