Emerging tech and Innovations consulting and advisory. Over 10 years experience in CRE technology and over 20 in IT. The overall focus is on practical and viable technologies that enable efficiencies and productivity gains for the business. Deep and practical expertise in artificial intelligence, machine learning, robotic process automation, IoT, autonomous workplace bots, drones, and blockchain. Led multiple emerging tech pilots and the creation of successful partnerships with startups that resulted in increased revenue for corporate clients.

Lead CREATE Labs, internal innovation group and incubator that sources solutions through venture capital firms to identify and commercialize business development opportunities.►Managed $5M annually in emerging technology pilots and solution development.►Reviewed 500+ startups focused on commercial real estate and conducted 100+ pilots to determine viability of technologies►Established innovations programs for each cycle of commercial real estate from build to sell

Aligned technology objectives with delivery of global real estate outsourcing engagementsServed as strategic partner to JLL Corporate Solutions business unit executives and other stakeholders.►Managed Corporate Solutions technology capex investments valued at $20M annually.►Helped develop several technology solutions now widely used by service lines to win additional business and deliver client solutions►Evaluated new market opportunities and technologies.

Managed delivery and adoption of technology for 150+ Corporate Solutions accounts representing $3B+ in revenue. Advised on technology platform solutions.►Led and grew Technology Account Management (TAM) program from 5 technology professionals to team of 40+►Created and implemented capability maturity model (CMM) to evaluate current state of technology on accounts►Helped create JLL’s first data governance program and data quality measures

Sr. IT Manager responsible for Northeast region: Strategic role in managing the overall client and account specific technology platform that enables efficient service delivery. Lead an account management team to ensure that IT and business strategies are aligned and that the account has the technology needed to deliver quality service to the client as follows:Customer Value - Provide strategic guidance as a trusted partner - Deliver market-leading products and platforms - Ensure adoption with a comprehensive suite of management and support servicesFinancial Effectiveness - Deliver cost-effective operational services - Do the right projects rightImprove margin - Help identify new revenue opportunities - Whenever possible, eliminate client specific customizations - Leverage existing technology and share ideas/best practices to minimize costs - Improve adoption of critical systemsImprove client satisfaction - Deliver best-in-class business intelligence and analytics that provide the right visibility to the portfolio and service line effectiveness - Understand client expectations and align/develop technology roadmap / long range plans

Managed team of 50+ professionals, in providing Project Management, Quality Assurance, Technology Education, Help Desk services and Operations Support for this Top 20 global law firm. Led a geographically dispersed team that delivers critical IT services to the firm with primary focus on maximizing the overall effectiveness, raising the level of process maturity and exceeding the business expectations of IT.

Responsible for Desktop Engineering and Quality Assurance for the firm.►Evaluated, recommended and implemented all new technologies pertaining to or connected with the firm’s workstations.►Established a knowledge base of technical solutions, desktop standards, application installations and procedures.►Defined project budgets and negotiated all contracts for Desktop Engineering.►Created nstructured project management model that tracked all deployment schedules, resource allocations, action items, enhancement requests, decision point and milestones.

Responsible for Desktop Engineering and Quality Assurance for the firm.► Spearheaded the firm’s migration to Windows XP. The design, testing and rollout of Windows XP to 3100 workstations was completed in less than one year. ► Implemented a highly advanced and structured Quality Assurance (QA) model that included functionality, integration, system and regression testing, test automation, QA scripts based on user requirements, defect tracking, load testing and application conflicts checking.

Developed and oversaw application integration and all deployments for the firm.► Managed the design, development, integration and rollout of iManage, a new document management system, across 14 offices worldwide. Converted 3.8 million+ documents from the previous system.►Developed and maintained the firm’s Remote Access solution.