Marcio Da Silva Email & Phone Number

Dublin, Ca, Us

Provide guidance, mentorship and training to new hires regarding our products, technical issues and best practices.Research, analyze and troubleshoot to diagnose and resolve technical problems.Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.Contribute to, review, and approve Knowledge Base articles.Write internal tools for extracting and providing information for collaboration with Engineering teams.Provide phone, chat and email assistance to customers, consultants and partners on the usage of CallidusCloud products and layered components, such as data transformation tools and APIs.

Dublin, Ca, Us

Provide guidance, mentorship and training to new hires regarding our products, technical issues and best practices. Research, analyze and troubleshoot to diagnose and resolve technical problems. Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects. Contribute to, review, and approve Knowledge Base articles. Provide phone, chat and email assistance to customers, consultants and partners on the usage of CallidusCloud products and layered components, such as data transformation tools and APIs.

Dublin, Ca, Us

Research, analyze and troubleshoot to diagnose and resolve technical problems.Contribute to Knowledge Base articles.Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.Provide phone, chat and email assistance to customers, consultants and partners on the usage of CallidusCloud products and layered components, such as data transformation tools and APIs.

Westchester, Illinois, Us

• Assisted students with finding necessary books for their classes.• Handed out web orders to students.• Organized, ordered, straightened books.• Verified and audited accuracy of book information tags.

Westchester, Illinois, Us

• Assisted students with finding necessary books for their classes.• Handed out web orders to students.• Organized, ordered, straightened books.• Verified and audited accuracy of book information tags.

Canton, Massachusetts, Us

• Coded enhancements involving medical data exchange between remote software systems.• Designed and code in-house time and activity tracking tool.• Fixed clinical and integration issues in multiple pipelines and multiple releases.• Mentored new hires in development procedures, programming, and domain specific knowledge.• Peer reviewed and group peer review standard code, and data repair and migration code• Proficient and productive in a new object oriented programming language after 3 months.• Resolved SVN merge conflicts between development, testing and release branches.• Set up and maintained in-house data exchange interfaces and services.• Wrote, modified and enhanced detailed internal and external test plans.

• Sent and tracked invoices.• Transmitted faxes.• Created marketing pamphlets and digital forms.• Converted business paperwork to digital formats.

• Assisted staff with all issues relating to Yardi Property Management and Accounting Software.• Created/modified custom system reports, and automated/processed various accounting tasks.• Diagnosed and corrected issues with computers, servers, network, printers, and mobile devices.• Managed, maintained and enhanced company Intranet.• Migrated data from external SQL database to internal SQL database for data warehousing needs.• Revised and enforced policy and procedure guides.• Trained employees at various computer proficiency levels on software packages.

• Showed clients apartments.• Helped clients rent apartments.• Assisted residents with issues within their apartments.

Atlanta, Ga, Us

• Assisted students with usage of applications, and with computer difficulties.• Implemented rollout of new technology.• Managed computer labs, and solved minor computer problems.• Set up and imaged computer stations.

Miami, Florida, Us

• Managed and was responsible for all customer service and cashier representatives.• Processed new hire paperwork, and set up their computer training.• Created Laptop Inventory Application & Rebate Tracking Application.• Installed and setup wide array of customer-centric hardware/software, and diagnosed store machines.

Master Of Science In Business Administration, Business Analytics

Diploma, Game Development

Bachelor Of Science, Computer Science