Marcio Fernandes Dos Santos Email & Phone Number

Brasil

Somos uma empresa sediada em São Paulo/BR que tem uma profunda paixão pela experiência dos clientes, por pessoas e como a tecnologia cria reais e profundas mudanças tornando nossas vidas melhor.

Barueri

Working in IT projects with great business impact, mainly in the Customer and Commercial areas, I was also responsible for the support of the systems used by the Call Center for over 2 years, coordinating technical team for incident handling and systemic maintenance development. , negotiation and support to business teams to define scope and prioritize demands, having actively worked in project management of high complexity - implementation of new CRM platform (MS Dynamics)* Negotiation, prioritization and portfolio management of business demands;* Project management, working with partner areas and suppliers to meet schedule;* Planning and management of complex deployments;* MS Dynamics Specialist* Great experience in the business process, I was responsible for the technological upgrade project of the area, internalizing the previously used Salesforce management system

São Paulo E Região, Brasil

Responsible for project management of finance and innovation, where I worked as a facilitator between the business area and the internal technology teams, headquarters and software factories. Among the projects under my responsibility, I highlight the creation of a system to handle standard telephony services, where the new system made it possible to increase processing and billing by over 300% due to tax gains associated with the solution and the internalization of APPs and platform unification. of web solutions.• Identification of business needs;• Process development / documentation for competitors and supplier selection• Design of the technical solution and monitoring of project phases with suppliers.• Executive Report - preparation of material and responsible for report meeting to the board

Responsible for managing projects at Sky´s finance area, acting as a facilitator between business and technology teams. Among the projects under my responsibility to highlight the creation of new means of payment, remodeling and upgrading technological processes of reconciliation (especially credit card) and Certification PCI DSS - Payment Card Industry.• Lead cross-functional team with 07 people;• Manager of simultaneous projects, improving efficiency in developments in more than 30%;• Handle new opportunities in the business;• Negotiation of priorities for projects and incidents along the areas of business.

Manager on developments with high complexity - mainly to meet the demands of the areas of Customer Service and Marketing. Active participant of the merger between DirecTV and SKY and responsible for the process of treatment defaulters.• Process Fusion Sky / DirecTV – Responsible for project of combat churn since strategy until implementation;• Restoration and improvement of financial processes, with large cost savings on calls received in the Service Customer, rebates and especially in reducing churn by 18% of project development overlay of rules for billing and collection - Responsible for study, strategy, development and implementation;

São Paulo Area, Brazil

Starting as a developer in the company responsible for the extraction of management information for decision making, so I was transferred to the responsible area of the core operating system, passing a set of billing rules, developing applications "satellites" to meet the demands of the operation and then coordinate and train the staff of such areas and manage IT projects.• Coordination of projects, requirements gathering, negotiation of time and cost of design, functionality testing, analysis and development of routines and systems;• Responsible for training on various projects and support to users and other analysts;• Experience in business rules, configuration and process control systems and Billing

Mba, It Management

Bachelor'S Degree, Computer Science

Gestao Estrategica De Negocios, Economics, Administration

English Course, English As A Second Language