Sou especialista em Suporte Técnico, com experiência em análise de segurança da informação e assistência ao cliente. Tenho experiência em administração de servidores Windows, incluindo o Windows Server 2008 R2 e 2016, além de proficiência em Infraestrutura, WordPress (OptimizePress), Photoshop, Premiere, Illustrator e After Effects. Domínio das ferramentas: Windows, Windows Server, Adobe Photoshop, Adobe Illustrator, Adobe Premiere e Pacote Office.Possuo conhecimentos básicos em: Python 3, C#, SQL Server, Java, HTML e CSS.
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Technical Support Engineer - BraintreeBraintree - Paypal Apr 2022 - Jul 2023São Paulo, São Paulo, Brasil• Handled support tickets related to the platform’s products, tools, resources, and SDKs accordingto development and support documentation.• Analyzed client-side and server-side code, identified validation errors and other technical issuesaffecting customer payment processes (HTML, CSS, JavaScript, Android v4, iOS v6, GraphQL,JSON, PHP, Java, .NET, Node.js, Python, Ruby).• Provided account support and status reporting for platform users.• Collaborated with Product, Operations, Accounts, Support, and Subscription teams to accuratelyenter and edit information across all systems.• Assisted customers with platform integration and usage promptly and accurately. -
Information Security AnalystItaú Unibanco Feb 2020 - Feb 2022São Paulo, São Paulo, Brasil• Managed the creation, maintenance, and removal of access for Itaú employees and partners.• Provided technical support to the chat support team.• Resolved issues in collaboration with Level 2 support teams.
Frequently Asked Questions about Marcio Martins
What is Marcio Martins's role at the current company?
Marcio Martins's current role is Former Technical Support Engineer at Braintree - PayPal.
What schools did Marcio Martins attend?
Marcio Martins attended Impacta.
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2aon.com, uol.com.br2 +551199XXXXXXX
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Márcio Martins
Novo Hamburgo, Rs -
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Marcio Martins
Bu Director | Sales Director | Marketing Director | Commercial Excellence DirectorSão Paulo, Sp4hotmail.com, chiesigroup.com, cristalia.com.br, abbott.com
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