Marcio Sales Mieiro Email and Phone Number
Marcio Sales Mieiro work email
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Marcio Sales Mieiro personal email
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More than 18 years of experience in Business, Commercial, and Account Management areas, performing the following activities:• Managing procedures, organization, planning, and execution of relevant processes.• Developing and implementing strategies to increase client retention, drive account growth, and improve service quality.• Leading multidisciplinary teams, delivering training, and conducting performance evaluations.• Preparing managerial reports, analyzing KPIs, setting goals, and establishing metrics.• Experience in action planning and conducting meetings to define and execute strategic guidelines.• Expertise in Account Management, including creating and structuring departments, developing processes, and strategic sales planning (upsell and cross-sell).• Specialization in Customer Experience and Customer Success, addressing client needs, implementing client retention practices, and strengthening strategic relationships to optimize customer satisfaction.• Experience in launching new products, managing advertising campaigns, and training teams.Proficient in using Salesforce.Skills:Account Management | Team Development | Sales Strategies | Customer Retention | Upsell | Cross-sell | Goal Management | KPIs | Client Relations | Consulting | Operational Processes | Product Launch | Performance Analysis | Governance | Budget Management | Team Training | Business Expansion | Global Relations#CustomerSuccess #ClientSolutions #RelationshipManagement #CustomerExperience #StrategicPlanningTools:Microsoft Office SuiteAdvanced ExcelEducation:MBA in Project ManagementBachelor’s Degree in Social CommunicationLanguages:English: AdvancedSpanish: Basic (Currently studying)MARCIO SALES MIEIROPhone/WhatsApp: +55 (11) 9.9907-5290Email: marciomieiro@gmail.com
Ms Journey Consulting
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Consulting In Account Management, Customer Success And Customer ExperienceMs Journey ConsultingCotia, Sp, Br
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Head Of Account ManagementSiprocal Apr 2024 - Present● I was hired by Siprocal for a 6-month period with the goal of creating and structuring the Account Management department from the ground up;● I developed and implemented all operational and strategic processes, in addition to recruiting and training the technical and support teams, ensuring alignment and high performance;● Leadership in governance and team development overseeing a team of 5 professionals;● I developed and standardized reporting formats for tracking KPIs and results, facilitating performance analysis and decision-making;● I was also responsible for actively contributing to campaign monitoring, driving upsell strategies, and ensuring that goals were efficiently met;● I established close and trust-based relationships with clients, providing consultative service, and acted as a bridge between the sales team and the account management team, ensuring effective communication and integration between departments;● I was also responsible for setting team goals and performance indicators, with a focus on continuous growth and delivering excellent results.
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Director Of Customer ExperienceTeads Mar 2022 - Jan 2024São Paulo, Brasil● Leadership in governance and team development overseeing a team of 10 professionals;● Efficient management of goals, departmental budget, and Key Performance Indicators (KPIs), with regular reporting on performance to the VP, MD, and other key stakeholders;● Crafting a robust customer retention and growth strategy, ensuring the delivery of cost-effective, high-quality services;● Strategic sales planning tailored to the needs and preferences of the target audience, incorporating the best upsell and cross-sell strategies to drive positivity and maximize profitability;● Active involvement in product launches, campaign development, and team training for effective market dissemination and presentation, proposing the integration of products with existing customer contracts;● Formulation of innovative business acquisition and customer experience strategies to cultivate and expand relationships with clients and agencies. -
Head Account Management - Amplify BrasilOutbrain Nov 2016 - Nov 2020São Paulo E Região, Brasil● Area governance and team development with 7 professionals;● Definition of new business acquisition and account management strategies to build and expand relationships with clients and agencies;● Development of customer retention and growth strategy, ensuring cost-effective and quality service delivery;● Participation in launching new products, developing campaigns and training teams for dissemination and presentation to the market, proposing the incorporation of products with active customer contracts;● Strategic sales planning, considering your needs and target audience and projections, developing the best up sell and cross sell strategies and actions, generating positivity and greater profitability;● Management of goals, area budget and KPIs, presenting the performance to the VP, Headquarters Country Manager and other involved stakeholders;● Participation in the Company's Executive Board in synergy with other global units;● Focal point of global relationship, especially with the units in Germany and England, sharing best practices and discussing application opportunities in the portfolio of local clients;Main result:● Implementation of strategies aimed at developing teams, with Assessment and Coaching programs, aimed at structuring and managing careers -
Account Management Lead – Amplify BrasilOutbrain Feb 2014 - Nov 2016São Paulo● Team management with up to 7 professionals, reporting directly to the VP Account management;● Responsible for the portfolio of clients from different segments, managing advertising campaigns for key account clients and agencies, ensuring performance and loyalty;● Focal point of relationships with customers, helping them in the development of projects;● Development of strategies and new solutions for the maintenance and prospecting of new businesses, ensuring customer satisfaction and the achievement of established goals with greater contract profitability;● Management of the area's strategic planning, definition of area goals and development and budget and forecast management;● Control of retention indicators, up sell and application of new tools, presenting the results and opportunities to the head office's VP and Country Manager;Main results:● Construction of the 1st partnership with Fintech, for the implementation of a performance tool (before it only worked with an engagement strategy), providing significant results, going from 10 thousand to almost 1 million per quarter, becoming a success story shared in other international units;● Responsible for implementing strategic actions, participating in the entire sales cycle of the customer's product, going from 5 thousand to more than 1.5 million per quarter in sales volume.
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Hands – Account Management Lead – MobileHands Feb 2008 - Feb 2014São Paulo E Região, Brasil● Creation and governance of after-sales operations, developing strategic planning, headcount needs, procedures, indicators and market-going strategies;● Management of a team with 4 professionals, reporting to the Commercial Director and Operations Director;● Implementation of up sell retention strategies;● Responsible for the commercial operations department, campaign management and service to agencies and direct customers (Post-Sales);● Management of management indicators, presenting performance and opportunities in executive meetings;Main results:● Leadership in an innovation project, choosing and implementing the new AdServer, assisting in the creation of sales manuals and decision on the Size / Format of the Banner;● Project management for internal systemic improvement for application with customers, allowing access to the results of campaigns in real time, assisting in better decision-making with greater agility. -
Account Management Lead - AffiliatesAfilio Dec 2006 - Feb 2008Rio De Janeiro E Região, Brasil● Implementation of the Company's Affiliates department, defining processes aimed at evolving the service model, operating materials - DTPs, indicators, goals, policies, strategic planning, and necessary headcount;● Focal point for training teams, conducting training for a consultative approach in the market, assisting the Company's Business Managers and Sales Executives. -
Account ManagementHi Midia Brasil Jun 2006 - Dec 2006Rio De Janeiro E Região, Brasil● Management of the after-sales team at the Rio de Janeiro unit, being responsible for the commercial service of DART (DoubleClick ad server);● Establishment of procedures and manuals for monitoring campaigns. -
Analista De MarketingHi Midia Brasil Jan 2006 - Jun 2006• Desenvolvimento de estratégias de marketing para impulsionamento da visibilidade da marca.• Análise de dados de mercado para identificação de oportunidades de crescimento e melhorias nas campanhas.• Colaboração com a equipe de vendas para o alinhamento dos esforços promocionais e aumento das conversões.
Marcio Sales Mieiro Skills
Marcio Sales Mieiro Education Details
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Mba On Project Management -
Colégio Hélio AlonsoSocial Communication
Frequently Asked Questions about Marcio Sales Mieiro
What company does Marcio Sales Mieiro work for?
Marcio Sales Mieiro works for Ms Journey Consulting
What is Marcio Sales Mieiro's role at the current company?
Marcio Sales Mieiro's current role is CONSULTING IN ACCOUNT MANAGEMENT, CUSTOMER SUCCESS and CUSTOMER EXPERIENCE.
What is Marcio Sales Mieiro's email address?
Marcio Sales Mieiro's email address is mm****@****ain.com
What schools did Marcio Sales Mieiro attend?
Marcio Sales Mieiro attended Fundação Getulio Vargas / Fgv, Colégio Hélio Alonso.
What skills is Marcio Sales Mieiro known for?
Marcio Sales Mieiro has skills like Publicidade Online, Marketing Digital, Online Advertising, Marketing, Marketing Social, Marketing De Motor De Busca, Web Analytics, Marketing Strategy, Digital Marketing.
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