Manages inside and field sales team members selling products or services to specific named or strategic accounts on a national territory.Resolves operational issues focused on customer experience and cooperate with other functions to do it on a fast way.Hires and maintai a diverse and effective workforce.Responsible for career development/planning, performance and pay discussions of team members.Runs all direct field sales account managers, plus the inside sales representatives team and the sales support team.Should manage doted line the indirect and overlay field services and product areas.Responsible for quota setting at the team/individual level.Work is guided by long-term objectives due to extended closing cycle of some products.Delegates clearly and consistently.Provides guidance, constructive input and motivation to team.Assumes total ownership for sales objectives.Weighs alternatives and considers service and business implications of decisions.Monitors budgets and operational effectiveness; develops strategies for adjusted courses of action.

Directs the efforts of others managers as direct reports in the achievement of the strategic and operational objectives of the group.Provides direction, development and inspiration to team member.Leverages the knowledge and skills of leaders or teams of professionals.Manages multiple teams and significant assignments.Establishes budgets, operational plans and performance requirements.Responsible for quota setting at the team/individual level.Translates business plans into objectives for a department or work area.Aligns operational plan with functional strategy and approach.Accomplishes results through the management of a team of professional team members and/or direct report leaders.Acts as an advisor to subordinate leaders or staff members.Develops and administers schedules, objectives, and goals.Independently determines approach to managing teams and daily operations.Provides guidance, constructive input and motivation to team.Assumes responsibility for sales objectives.Conducts solid stakeholder and risk analysis on key issues.Drives training and development plans for organization.Sets focus for outside team and helps sets focus of vertical/business.Drives focus with cross-business functions and business process improvement efforts.Collaborates with other functions to resolve escalations/customer issues quickly.

Managing the internal sales force selling to small and medium complex customers. Motivate sales force to sell products and services through effective management of sales incentive, career development, reporting mechanisms and one-on-one relationship building.Attain targeted sales goals and performance through the effective management of the daily operations of the sales force.Analyze various sales reports to determine buyer/buying influences and project sales to establish quotas.Resolve complex customer concerns regarding the sale/delivery of products with customer and internal departments such as manufacturing, customer service, and financial services.Participate and close large sales opportunities with sales representatives.Provide management to a unit by establishing goals and objectives, assigning tasks and reviewing work at frequent levels.

The Sales Coach is responsible for assisting the day to day management of a team of Inside Sales Reps, in selling Dell’s products, services and solutions to specified customer segments (primarily via telephone, web, or e-mail).Learns the full range of Dell products, and services and is able to identify how these products and services align to customer needs.Leverages cross-functional resources to achieve results/meet customer needs. Basic indirect Leadership skills.Identify improvement opportunities with individuals and within segment. Leverages experiences to lead individuals and team. Ability to teach and coach others to improve performance including providing feedback and identifying development opportunities. Motivates and engage others.

Sell Dell's portfolio to bigger, but not global, companies.Viewed as a trusted business advisor to the customer and uses in-depth knowledge of Dell’s technology, products and services to help customers formulate direction. Utilizes strategic probing to identify, evaluate, and recommend alternative business solutions. Analyzes multiple market factors to both anticipate/identify customer problems/needs and recommends appropriate solution. Engages cross-functional resources, regardless of geographic location, in order to achieve goal/ meet customer needs. Effectively balances demands from multiple stakeholders. Effectively balances short term and long term priorities. Develops and implements account plans that drive the attainment of critical business objectives. Involved in contract negotiation and possesses strong financial/business and pricing knowledge.

Sells Dell’s products and services thru telephone, web or e-mail to the customer responding primarily through an inbound phone queue to consumer and companies.Defends Dell’s products and services acquisition, including Desktops, Laptops, Software and service contracts. Works effectively in a team environment.