Cyber Security Researcher developing efforts on Artificial Intelligence (AI) applied to Operational Technology (OT) and Internet of Things (IoT) technologies in industrial plants. Expanding the synergy between academy and industry, building reliable solutions and protecting critical infrastructure against cyber threats over industrial systems (IoT sensors), in a disruptive manner by introducing innovative approaches and cutting-edge technologies.

In my role as IT SRE (Site Reliability Engineering) Manager, I am responsible for ensuring the seamless operation of IT services by providing the infrastructure and allocation of resources necessary to support the availability, capacity, and performance of the technologies that sustain and enable the business. I comprehend projects and assess their impacts on infrastructure, supporting the expansion of approved tools. I rationalize and guide investments, manage and implement projects with competitive operational costs, satisfying business expectations.I took on a strategic role in designing, building, and implementing SRE disciplines within the company, starting from evangelizing with stakeholders, defining technologies, building technical teams, governance, processes, and implementing necessary tools.Key responsibilities:* Management of a multidisciplinary team (DevOps, Cloud, Architecture, NoC, Automation, Data Science, and SRE).* Optimization of infrastructure usage for financial efficiency.* Automation of technology deliveries to accelerate time to market through the application of SRE discipline concepts.* Documentation, creation of runbooks, and definition of monitoring practices, addressing crisis situations and critical incidents to identify root causes and implement corrections.* Participation in the entire planning and implementation process of new projects, elevating system levels through automation mechanisms.Key projects:* Desenrola: Largest debt renegotiation platform in the country. Ensuring monitoring, observability, and scalability of the solution.* CORBAN: Correspondent banking platform of a major financial institution. Leading software development engineering SQUADs and the SRE team, ensuring the adoption of best monitoring and observability practices in the B2B layer.

Working in a full-stack team at PDtec, an affiliate and business unit of B3, the Brazilian stock exchange. I am responsible for creating and leading the strategy and roadmap for the evolution of digital products in the technology framework, catering to both B2B and B2C solutions. This involves ensuring business partnerships, capacity planning, necessary infrastructure and technologies, support, and fostering a direct connection between the product and the market.Key responsibilities:* Leading a team of 30+ professionals across various Engineering SQUADs for Digital Product Development, encompassing roles such as Solution Architect, Tech Leader, SCRUM Master, Software Engineer (full-stack, backend, frontend web, and app), QA, and Data Engineer for the financial market.* Responsible for hiring, mentoring, individual development plans, 1:1 sessions, performance evaluations, and satisfaction indices.* Solution design, development, and support of digital products across different value chains (B3 and PDtec Electronic Document, Integration and Automation, ERP, CRM, Corporate Systems, Architecture, and Quality).* Defining the technical design of the solution and making decisions alongside teams, considering aspects such as architecture, technical strategy, information security, business continuity plan, and ensuring best practices for secure development with software engineering teams.* Engagement with business teams and their respective stakeholders in discussions related to business requirements, risk anticipation, and close collaboration with the Product team in defining evolution roadmaps, developing new features, and launching new products.* Building a high-performance engineering team, focusing on talent development and retention.* P&L management, forecasting, and expense control.* Vendor management, contract oversight, and relationship management with strategic business partners.

As IT Service Delivery Manager LATAM and Manager of IT Service Management, I am responsible for managing TCS's Application Support services (Tier 2 and Tier 3) with a focus on ITIL and COBIT governance models, ensuring the smooth operation and business continuity of approximately 60 systems for HR, Finance, Marketing, and Sales departments at Eli Lilly, a multinational pharmaceutical client, across Latin America, the Caribbean, and Mexico.My main responsibilities include managing a culturally diverse team of 15+ people for LATAM and Mexico, managing SLAs for Incident, Service Request, Problem, Change Mgmt, and Quality Periodic Reviews processes, managing risks, supplier relationships, and service knowledge bases. I also provide team training, including technical skills, communication, critical analysis, commitment, and corporate strategies. Additionally, I conduct one-on-one performance evaluations with team analysts and measure and monitor professional growth and maturity through PDCA.Furthermore, I coordinate perception improvement actions, measure and follow up on results through satisfaction surveys, and attend weekly and monthly meetings with LATAM IT managers and account managers to report on activities, results, define priorities, and develop action plans to analyze trends in Incident and Service Request Management processes. I have an extensive relationship with the Business Engagement team and the business areas (HR, Finance, Marketing, and Sales, etc.).I am responsible for problem resolution and root cause analysis via Problem Management, participation in internal and external audit processes, as well as qualitative analysis of incidents, service requests, problems, and changes, with the aim of identifying opportunities for improvement. Finally, I participate in new system implementation projects, ensuring appropriate service transition by the Solution Delivery team.

POSITIONS:Outsourcing Solutions ConsultantInfrastructure AnalystMAIN RESPONSIBILITIES:Led the team responsible for implementing, managing, and supporting enterprise ITSM tools used to manage IT services for customers, serving as the focal point for Latin America and Mexico.Coordinated the DW program for the region, reporting directly to the higher-ups in the US.Served as the Backup Team Leader for the Operational Excellence center located in India.MAIN PROJECTS:Led the team to implement a monitoring system via health check on servers, reducing infrastructure downtime by 90% as part of the DW program in the Americas, resulting in increased productivity, efficiency, and quality of the environment.Coordinated integration projects of high criticality systems, optimizing resources involved and monitoring the project life cycle frequently, reducing completion time by 2/3 and costs.Participated in the migration program of front and back-end customer support tools in Latin America for Digital Workflow systems, which was completed quickly and without impacts, providing cost reduction and centralization of the support team.Coordinated the migration of the customer base of installed infrastructure in Brazil to the data center of Canada, eliminating local support and reallocating professionals to global centers of excellence and other areas of the organization, reducing costs, and centralizing customer users of the system in a single infrastructure, making it easier to administer.Developed support training material for customers of the legacy base previously supported by a team in Brazil, enabling allocated resources in India to train and acquire the knowledge needed to provide quality support to customers and achieve cost savings.

POSITIONS:Database Administrator (Oracle and SQL Server)Programming AnalystProcess AnalystRESPONSIBILITIES:Implemented routine procedures that reduced the time of ETL massive data loads by 85%, improving the corporate image for strategic customers in the market.Developed a basic knowledge system used by the Service Desk to support 1st and 2nd levels, dashboard, and BSC, reducing costs, standardizing the quality of information, and optimizing the management of service and support performance for various clients.

POSITIONS:System DeveloperSystem AdministratorBusiness AnalystRESPONSABILITIES:Coordinated the establishment of the BI team, responsible for generating and delivering management reports and metrics for continuous monitoring of the quality of the company's deliverables.Developed web systems for password reset and issue tracking for end-users, resulting in a 30% reduction in first-level support calls related to these issues.Implemented a quota system for pipeline usage, resulting in a 20% reduction in operating costs for the BPO and ITO structure.