Marcis Zarins Email & Phone Number

Netherlands

Riga, Latvia

• Maintaining order in an 8500m2 building.• Escalating technical and other issues to relevant managers and people.• Direct communication with management and clients• Overseeing the processes of over 200 gaming tables in 10 facilities worldwide• Managing operations teams of more than 20 people per shift.

Latvia

• Managing live casino tables.• Implementation of new procedures.• Constant performance/process review, constant improvements in order to achieve operational excellence• Reaching set targets and improving company’s performance.• Maintaining a safe, secure and comfortable work environment• Complete formal evaluation of staff on a monthly basis using all available tools• Maintain continuous and properly organized communication flow within the team, with subordinates and… Show more • Managing live casino tables.• Implementation of new procedures.• Constant performance/process review, constant improvements in order to achieve operational excellence• Reaching set targets and improving company’s performance.• Maintaining a safe, secure and comfortable work environment• Complete formal evaluation of staff on a monthly basis using all available tools• Maintain continuous and properly organized communication flow within the team, with subordinates and with other departments• Maintain staff management processes by recruiting, selecting, orienting, training, developing and supervising subordinates• Facilitate alignment of Service Managers, Trainers, Schedule and Rotation Specialists, Tech Support, Equipment Support, Game Presenter and Shuffler teams during the shift to deliver excellent customer service as well as execute priorities and change initiatives by providing clear direction, deadlines and resources;• Fixing any issues clients or live products are experiencing.• Maintaining game availability and taking care of errors, downtimes. Show less

Latvia

• Monitoring and providing assistance in both Live Chat and ticketing system• Performing technical investigations of various queries• Identifying and escalating priority issues• Coordinating case resolution between internal teams• Multitasking according to daily priorities• Resolving requests received from clients and end-users

Modern Business Intelligence

Data analysis with Excel and PowerBI

Bachelor'S Degree, Finance And Financial Management Services