Marcjanna Mentrak-Hagan Email & Phone Number

Charleston, South Carolina Area

•Maintained inventory schedules for dealerships•Expert knowledge of utilizing spreadsheets, word processing, and order entry into the inventory system. •Built relationships with dealership personnel, accounting managers, and Hendrick Automotive Group representatives.•Recorded profits from vehicle sales. •Recorded and prepared salesman commission logs and balances to the schedule per payroll period.•Receipted funding from financial institutions and down payment deposits daily.•Challenged for brand incentives not paid as they occurred.•When reviewing deals for discrepancies, followed compliance standards set by federal, state and Hendrick Automotive on all retail, lease, and fleet deals to ensure compliance with the standards.

Jacksonville, Florida Area

•Facilitated all aspects of dealer trades and maintained excellent working relationships with internal and external stakeholders to ensure effective and timely inventory management.•Communicated frequently with dealership management on all retail and wholesale deliveries, delivering pertinent updates and performance metrics.•Maintained the ordering system by issuing purchase orders, monitoring purchase orders and change notices to ensure all requirements have been ordered.•Eliminated transport vendor deficiencies through consistent monitoring and evaluation of their performance; when necessary contracted with new vendors to increase overall performance and reliability.•Managed the expedition of product releases to alleviate inventory shortages.•Prioritized tasks effectively to complete all required requests from customers and employees. •Reconciled new car inventory monthly by completing a physical inventory scan. •Facilitated special deliveries for Mercedes-Benz USA employee leased vehicles.

Jacksonville, Florida Area

•Facilitated all aspects of dealer trades and maintained excellent working relationships with internal and external stakeholders to ensure effective and timely inventory management.•Communicated frequently with dealership management on all retail and wholesale deliveries, delivering pertinent updates and performance metrics.•Maintained the ordering system by issuing purchase orders, monitoring purchase orders and change notices to ensure all requirements have been ordered.•Eliminated transport vendor deficiencies through consistent monitoring and evaluation of their performance; when necessary contracted with new vendors to increase overall performance and reliability.•Managed the expedition of product releases to alleviate inventory shortages.•Prioritized tasks effectively to complete all required requests from customers and employees. •Reconciled new car inventory monthly by completing a physical inventory scan. •Facilitated special deliveries for Mercedes-Benz USA employee leased vehicles.

•Assisted guests and prospective clients in selecting a vehicle by asking questions and listening carefully to their responses over the internet.•Directed guests to product information resources, including those available on the internet.•Followed up with guests inquiries, as prescribed by dealership policy. •Ensured that accurate customer data was kept in administrative databases.•Assisted in all other area of the sales department, as needed.

Jacksonville, Florida Area

•Coordinate with various staff for operational support activities; serve as a liaison between departments and operating units in the resolution of administrative and operational problems. •Scheduled and coordinated meetings and travel arrangements for management.•Composed and edited correspondence and memoranda from dictation, verbal direction and from knowledge of policies of established departments/divisions.

Associate Of Arts (A.A.), Early Childhood Education And Teaching

Nys Regents Diploma, Regents Diploma