A hospitality professional with expertise in Rooms Division, client relations, events and conference and team management. Exposed in service conceptualization, planning and implenting standard operating procedures to acheving smooth service delivery. Fast-learner, great leader, team player, delivering excellent customer service, Rooms Distribution, Budgeting, great communicating and inter-personal skills with ability to work and adapt in multi-cultural environment. Also presents as a trainer and mentor to all team members.
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General ManagerAmari Hua HinHua Hin, Th
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General ManagerAmari Hua Hin Jun 2023 - PresentHua Hin, Prachuap Khiri Khan, Thailand -
Hotel ManagerAmari Nov 2022 - May 2023Amari Hua Hin -
Executive Assistant ManagerAmari Jun 2019 - Dec 2022Ko Samui, Surat Thani, Thailand
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Resort Manager - TaskforceAmari Sep 2022 - Oct 2022Amari Vogue Krabi
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Rooms Division ManagerChanalai Hotels And Resorts Sep 2017 - May 2019Phuket, Thailand -
Front Office ManagerCape & Kantary Hotels Sep 2013 - Sep 2017Cape Panwa Hotel, PhuketThis property has been well-known for its fantastic location, beautiful beach and perfect views. Consisting of 205 Suites including a state of the art Penthouse Suite, an Antique Beachfront Lodge, stylish Pool Suites and Jacuzzi Suites -
Duty ManagerAvista Hotels And Resorts Oct 2012 - Sep 2013Avista Hideaway Resort & Spa (Currently M Gallery By Sofitel)Part of pre-opening team of 5 star luxury hotel, Avista Hideaway Resort & Spa, Phuket. Consist of 150 rooms with Pool Suites, Jacuzzi Suites and Deluxe Rooms.• Guest Service and Butler Service conceptualization• Rooms Distribution and Room Blocking, maximizing room revenue as much as possible• Working with Front Office Manager, designing standard operating procedures, shift checklist of front office sections• Training and mentoring team members• Room configuration and… Show more Part of pre-opening team of 5 star luxury hotel, Avista Hideaway Resort & Spa, Phuket. Consist of 150 rooms with Pool Suites, Jacuzzi Suites and Deluxe Rooms.• Guest Service and Butler Service conceptualization• Rooms Distribution and Room Blocking, maximizing room revenue as much as possible• Working with Front Office Manager, designing standard operating procedures, shift checklist of front office sections• Training and mentoring team members• Room configuration and setting rate structure in Property Management System - Amadeus or Starlight System• Working with reservations for answering any inquiries, special requests, preferences• Coordinating with all department for any VIPs, special requests and guest preferences• daily front office revenue report• Preparing 6 report, monthly forecast, front office revenue report, Room Upgrade and Up-sell report• Handles guest complains in professional manner. Resolve all issues and ensure guests' satisfaction is attain• Working closely with Housekeeping and F&B to provide smooth service delivery• Randomly check rooms to ensure all are released as per set standard• Supervising guest service team, butler service, concierge services and reservations• Work with Guest Relations for enhancing guest experience and satisfaction Show less
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Guest Service Associate/Guest RelationsAvista Hotels And Resorts Apr 2012 - Oct 2012Currently re-branded as Novotel resort by Accor Hotels
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Front Desk AssociateHotel H2O (World Hotels Collection) Dec 2011 - Apr 2012
Marck Elmenzo Skills
Marck Elmenzo Education Details
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Hospitality Administration/Management
Frequently Asked Questions about Marck Elmenzo
What company does Marck Elmenzo work for?
Marck Elmenzo works for Amari Hua Hin
What is Marck Elmenzo's role at the current company?
Marck Elmenzo's current role is General Manager.
What schools did Marck Elmenzo attend?
Marck Elmenzo attended The Philippine Women's University.
What are some of Marck Elmenzo's interests?
Marck Elmenzo has interest in Ihg Careers, Smirnoff, Solaire Resort, Assassin's Creed, Noynoy Aquino, Avista Hideaway Phuket Patong, New Technologies, Ashley Gosiengfiao, Windows, Community.
What skills is Marck Elmenzo known for?
Marck Elmenzo has skills like Pre Opening, Hospitality, Hotels, Hospitality Industry, Rooms Division, Resorts, Front Office, Hospitality Management, Hotel Management, Food And Beverage, Revenue Analysis, Property Management Systems.
Not the Marck Elmenzo you were looking for?
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