Marc Knoop Email & Phone Number

Oakville, On

Manage and oversee the full spectrum of responsibilities related to Technology Applications and Infrastructure. Directly responsible for the strategic vision that technology plays in creating TRAFFIX’s competitive advantage in the marketplace and into the future.

Oakville, On, Canada

Offering managed services, securities and technology consulting.

Toronto, On, Canada

• Lead the technology team to deliver shared IT services and support to multiple offices across North America.• Responsible for the design, deployment and administration of all IT systems including finance and booking systems.• Migrated over 800 users from multiple mail systems to Microsoft Office 365 and provided training.• Modernized private data center with hyperconverged computing and a next-generation firewall platform.

Toronto, On, Canada

Lead a team that is responsible for the production stack, server, network infrastructure and security.• Champion and promote service improvements on an ongoing basis to continually improve quality and customer satisfaction.• Interact & engage with business leaders to ensure a delightful customer experience.• Foster a DevOps approach to software delivery. Remove barriers, improve collaboration and ultimately change culture.

Oakville, On, Canada

Provide day to day operational leadership for help desk, infrastructure and production control. 12 direct reports including DBAs, QA, release management, infrastructure and desktop support.• Continuously coach, mentor and steer team to achieve higher levels of service excellence.• Own Incident Management using local and offshore resources.• Continuously improve the stability, capacity and manageability of the production platform.

Toronto, On, Canada

Responsible for overseeing the Technical Operations group, providing Application and Infrastructure Managed Services.• Clients included The Home Depot, Sears, LCBO and Walmart.• Supported team to identify and prevent technical issues in a 24x7 environment.• Developed and maintained operational and strategic plans of group.

Toronto, On, Canada

Designed, built and maintained network infrastructure for an interactive marketing platform.• Managed the planning, deployment, monitoring and maintenance of all IT systems.• Implemented high capacity wireless networks in Cineplex locations and as Las Vegas resort.• Worked closely with development to solve problems and achieve objectives.• Worked with producers, clients, vendors and management to mitigate risk and meet targets.• Managed development and deployment activities across US, India, Canada and the UK.

Toronto, On, Canada

Managed all aspects of data and reporting for a Caribbean based online casino.• Responsible for all financial and channel reporting including the largest gaming affiliate program.• Worked with C level executives to prioritize needs, release schedules and operational issues.• Evaluated and implemented a CRM solution for a 200 agent call center.

Mississauga, On, Canada

• Worked with Oracle data warehouse to support finance and national sales force.• Implemented and maintained software distribution system.• Provided 3rd level support for desktop, mail, database and file servers.

Toronto, On, Canada

Etobicoke, On, Canada

Mississauga, On, Canada

Worked in customer service, sales and logistics.

Certificate, Information Systems Management

Diploma, Computer Science