Sacramento Laundry provides laundry service to 35 hotels in the San Francisco Bay Area, Greater Sacramento and Lake Tahoe. In this role, I currently oversee customer support, delivery logistics and growth of our portfolio of 35 clients. Generate sales leads and signed 2,200 additional guest rooms, 10 accounts, $2.5M in additional annual revenue. Apply Hospitality industry background in service and support with this entrepreneurial role.

The Argonaut - A Kimpton HotelActing General Manager for the day-to-day operations of a 252 room 4 star luxury hotel.Provide hotel-wide leadership for a top-ranked (#5 TripAdvisor) destination and leisure hotel.Oversee the departments of Front Office, Guest Services, Engineering and Housekeeping.

The Sir Francis Drake - A Kimpton HotelProvide leadership, support and training for a team of 75 Room Attendants, Housemen and Painters at a four star luxury hotel based in Union Square. One of Kimpton's largest hotels and a flagship property for San Francisco. Achieved most significant improvement in "Employee Satisfaction Survey" in the last five years for the Housekeeping Department. 7 point YOY increase (86/100). Improved Housekeeping "Secret Shop" score. 90/100 for… Show more The Sir Francis Drake - A Kimpton HotelProvide leadership, support and training for a team of 75 Room Attendants, Housemen and Painters at a four star luxury hotel based in Union Square. One of Kimpton's largest hotels and a flagship property for San Francisco. Achieved most significant improvement in "Employee Satisfaction Survey" in the last five years for the Housekeeping Department. 7 point YOY increase (86/100). Improved Housekeeping "Secret Shop" score. 90/100 for 2013 (compared with 79/100 in 2012).6.5% increase in 2013 Cleanliness per Revinate (combines Expedia, TripAdvisor, Priceline, Orbitz ratings). Show less

Provided leadership, coaching and training for a multi-cultural team of 110 colleagues: Housekeeping Floor Supervisors, Linen Clerks, Room Attendants and Housemen. Responsible for weekly schedule, payroll, department budget, forecasting, capital projects, supply & inventory control. During first year with the hotel, implemented multiple quality assurance programs: Lobby Ambassador Program, "Home Room" Program (Meeting Space Condition & Cleanliness improvement), Colleague Development &… Show more Provided leadership, coaching and training for a multi-cultural team of 110 colleagues: Housekeeping Floor Supervisors, Linen Clerks, Room Attendants and Housemen. Responsible for weekly schedule, payroll, department budget, forecasting, capital projects, supply & inventory control. During first year with the hotel, implemented multiple quality assurance programs: Lobby Ambassador Program, "Home Room" Program (Meeting Space Condition & Cleanliness improvement), Colleague Development & Performance Tracker and a cyclical Preventative Maintenance program.Departmental efforts contributed to 9.0/10.0 J.D. Power cleanliness scores & "Best In Hotel" Colleague Engagement (Gallup) scores. Show less

Department leadership for a team seventy-five colleagues: Concierge, Bellmen, Doormen, Valet Parking, Theater & Tour desk. Responsible for payroll, schedule, budget, forecast, inventory & recruitment. Spearheaded a radio headset program that involved all Doormen, Lobby Ambassadors and Front Desk Managers. Program allowed the team to collaboratively identify and greet arriving guests by name prior to check-in.

Provided overnight leadership for the Front Desk, Housekeeping, Security, Stewarding, Engineering and Event Services in addition to daily opening of four F&B Outlets. Improved critical thinking and independent problem solving skills through high-pressure challenges: facility problems (leaks, fires, gas/electric issues), security issues, etc.

Oversaw programs electrical, mechanical and general construction, repair and maintenance of existing facilities and equipment and operation of all public areas i.e meeting and banquet space, restaurants and bars etc.Responsible for all assigned capital expenditure projects, budget, design implementation, construction and project finalization. Managed union contractors in a variety of renovations for our guest rooms, public & meeting spaces.

Gained entry-level Management exposure in a 1,400 room luxury hotel's Front Office department.