• Worked closely with Country Manager to design and launch new initiatives to achieve company goals and targets• Managed a team of 8 executives in the Special Projects division overseeing over 120 services and 1000 merchants• Designed and launched over 15 services under the One-Vendor Partnership model to offer larger service choices for customers with less service providers• Packaged and launched over 20 Kaodim Direct products with fixed prices and standardised services to improve monetization by up to 30%• Launched and signed over 40 merchants under the Priority Plan to improve merchant usage, service quality, service fulfilment and monetization • Designed and launched 3 scheduling processes for Priority Plans to increase monetization by up to 10%• Revamped new merchant onboarding with the production of an introduction video and process improvement to reduce verification time by up to 30%• Revamped new watchlist process to reduce time spent on fulfilling Kaodim Compare requests with insufficient quotes by up to 75%• Revamped new cancellation process to reduce credit refund process by up to 40% • Collaborated with the Data Intelligence team to design credit sales and incentives to increase merchant usage by up to 15%• Lead a team of 15 executives in preparation and production of over 120 merchants and help centre articles • Collaborated with the creative team and built over 150 Unbounce landing pages to assist the marketing team’s efforts in customer acquisition• Managed budgeting and organised 5 merchant engagement events / activities

Worked closely with Account Manager to manage Xpax’s campaign deliverables• Launched Millions of Magic (Movies, Petrol & Makan Minum)• Launched Yonder Music in Malaysia including Dato Siti Nurhaliza & Friends Concert• Launched Xpax Ignites a Yonder Music Series Live• Launched Trip to Universal Studios with Kaka & Sleeq• Launched 3D2N with Shae in Jakarta• Launched print and digital ads while working closely with the creative te

• Worked closely with Brand Manager to manage account deliverables• Assisted in the Under Armour “Earn Your Armour” event in Mid Valley Megamall• Assisted in the Toshiba Media Gathering in Aloft Hotel KL• Assisted in Sungai Pulai Wellness Resort Groundbreaking Ceremony in Johor Bahru• Assisted in press releases for Zurich Insurance, Trinity Group & Waze• Monitored press mentions in printed channels