Marc Conway Email & Phone Number

Elstree, Hertfordshire, Gb

As a Director or the organisation Marc's role was to build a new network of business partners including acquirers, issuers, BIN sponsors, ISV's, card-present and e-commerce vendors, legal counsel, corporate service providers, settlement banks all within the global fintech and financial industry and implemented change management programmes for clients which involve online payment business transformation programs.Analysed data, legal contracts, sales and marketing teams, finance, compliance and ultimately consumer and merchant impact and even contributed to the migration of payment gateway software projects for tier-1 e-wallets, PCI compliance project for a tier-1 e-wallet and payment institution license acquisitions for a few clients. Achievements: Cost reduction initiatives and transformational projects for several payment service providers, additional service providers and audit & compliance.

Infinitum Customer Services was set up to support e-commerce businesses operating in the UK, Europe and the USA to provide outsourcing, partial outsourcing and complimentary services to those working in the world of e-commerce. It's been an absolute pleasure to provide experience, know-how and knowledge spanning over 30 years. Add this with the understanding of payments, banking, fintech and customer services; this is a great recipe to resolve consumer issues whilst maintaining client chargeback ratios whilst providing excellent service. It's an omnichannel offering and a scalable business.http://infinitumcustomerservices.com/

London, England, Gb

An end-to-end media agency that is able to create and design brands, build websites, manage social media, manage paid-for-marketing, market research, reporting and analysis for a wide range of industries in business (Animo), finance (Blue Jack), e-commerce (MCI), sport (Ultimate pool), media (Jimmy White, Mar) and wellbeing (Omnia Health Group).

London, England, Gb

As the Group Partner Manager within eMerchantPay Ltd, Marc was majorly responsible for the design and building of new products and developing new connections of sales partners in Europe and the USA. Promoted and sold payment solutions of eMerchantPay's. Reporting to the Chief Executive Officer and Group CFO and was one of the core members of the Senior Management Team.Achievements: - Managed the growth of the organisation across various locations.

Ca

SolidTrust Pay was designed so that anyone with an email account can send or receive SolidTrust funds. The company launched in April, 2006 and has grown to serve millions of clients worldwide. In addition to providing exceptional EWallet services, SolidTrust provides direct merchant credit card processing accounts designed for the online entrepreneur. Additionally, SolidTrust Pay has assumed its corporate responsibility in the world and donates significantly to recognized charities AND provides financial aid assistance to its own members! SolidTrust Pay believes that online business professionals need advanced payment systems - we will strongly compete to be your provider of choice. Additionally, individuals wishing to interact quickly and easily online need solutions to allow them to do so. New members can signup and use their accounts immediately. SolidTrust is the most flexible and user-friendly payment processor online today.

High Risk Merchants - What are they, what can we offer ?What is HI-Risk? According to the two main Card Association there were 6 main business types; that said many payment providers through there own imbalance of merchant business often decline merchants as they cannot tolerate the business type or current fraud and risk ratios. That's where we may be able to help as we review each business in its own merit. All information is carefully gathered, reviewed and discussed collaboratively to understand the context behind your application. That's the benefit, we treat you as an individual.If you are considered a high-risk business and are looking for the perfect solution, you have come to a good place. We can typically help and provide a solution. Our preference is obtaining a Direct Merchant Account allowing you to be in control of your destiny; if not, we can look at alternatives for you. Soon after submission of your application and documents, your business will be able to accept an number of credit and debit card types, multiple currencies, cross border and take full advantage of current technology. We have access to recurring billing, comprehensive reporting, fraud prevention solutions, technical support, full integration with APIs and an array of data analysis tools.Our sweet spot is placing the following types of high-risk merchant accounts- Adult Entertainment including dating and web-cams- Airlines- e-Wallets that are licensed (or need licensing)- Forex and Binary Options- Gaming and Social Gaming- Gambling- Health & Beauty Products - Multi-level Marketing (MLM)- Nutraceuticals - On-line Dating- Replica Products- Telemarketing- Travel & Hospitality There are plenty others; the thing we look for is to see if we would buy the product or service ourself; do we believe in them?

London, England, Gb

Brought back in to BP to deploy Global Reseller Programme copvering Uk and USA involving the consolidation of IT hardware and software suppliers into two global IT resellers. This programme plans to simplify the global supply chain and reduce IT spending by £20m by cutting the more than 540 hardware and software suppliers within the US and Europe.The energy giant has signed a five-year $150m contract with Computacenter and CompuCom as global reseller partners to procure software licences, servers, PC commodities and maintenance across Europe and the US respectively See below article.http://www.computerweekly.com/Articles/2010/01/19/240013/BP-to-streamline-IT-supply-chain.htm

London, England, Gb

Involved in detailed data and contract analysis, working closely with vendors on 'due diligence' activities.Working directly with Programme Manager on SAM initiative.Fast paced, quick decisions and results.

London, England, Gb

Niche role to provide analysis and consultancy on compliancy and useage on a number of global tier 1 software products.SAM is being used as well an audit tools to gather software useage and metering data for later comparison against global contracts. The view is to help my client negotiate/re-negotiate contracts in line with current usage and drive a saving. A second objective is prepare a process for reporting on this key information in readiness for formal contractual audits next year.

London, England, Gb

Accountable as part of a small indirect procurement team for the strategy and commitment to the marketplace of all indirect global 3rd party spend. This includes the software sector which equates to circa $300m spend per annum between licensing and associated support & maintenance. Negotiation and procurement of software licences originating from IT-related projects specifically relevant to first, second & third tier software suppliers. Providing procurement support to unplanned business requests and demands and providing direct support to Software Operations team and act as interface for purposes of execution of tactical contracts.

Vibrant Energy provides Energy Performance Surveys and Certificates. As the INTERIM HEAD of COMMERCIAL & MARKETING involved: Sourcing new suppliers and partners and building a partner community, reviewing and understanding EU directives and legislation, building a strategic plan with the Board, producing both RFI/RFP and responding to high value tenders and tender opportunities. Negotiation of complex deals, hiring employees and working closely with HR, business and process re-engineering and shaping a sales team meeting aggressive targets. Key Achievements:- Sourced and recruited new business partners- Produced framework and collateral to be used in RFI/RFP responses- Built new propositions- Developed strategic plan to assist growth- Recruiting Permanent Head of Sales & Marketing, Head of Special Projects and Commercial.- Winning first sale of 'Display Energy Certificate' product in Public Sector.

Hatfield, Hertfordshire, Gb

This was the desktop and server consulting arm of CC Services in the UK. Part of a £500m+ IT Services and Software Business. Worked closely with Software Business to ensure that Enterprise clients could source software effectively, whilst working with them on their 'Software Asset Management' strategy, licensing, consultancy, benchmarking, contract negotiation, entitlement tracking etc. All with a view of using the Services business to help clients implement and upgrade to the latest technologies. Most involved the likes of, but is not limited to Microsoft, Citrix, VmWare, EMC, HP, Symantec, Oracle, SAP software. Took over relationship with Citrix, Quest and Microsoft Mobile in the UK. Managed and worked hands-on with a small team of Solution Specialists helping clients to:- Asses accurate software licence position, SAM, compliancy etc.- Produce complex RFI's/ RFP's and contractual agreements working in conjunction with legal.

Sales Director for the Outsourcing and Managed Services provider 2e2 Services Limited. They provide leading service desk, desk-side support, maintenance, IMAC and installation servcies as well as Unified Communication, Server & Client and Data Management Solutions. Procurment of Hardware, Software and Support Services. £38m per annum revenue

London, London, Gb

Having served 4 great years I decided it was time to look for a company that required a Sales Director to build their managed services and outsourcing business, hence why I have now moved on to Norsk Data.

Recruited to take over the inbound sales team of circa 120 full time agents, then latterly inherited customer service team in a third location.Over achieved annual sales targets across the 3 years of over £175m revenue per annum across multiple locations in the UK.Developed inbound and outbound contact centre technologies including IVR, CTI and the staffing of a 13 hour a day workforce involving call volume and loading scheduling to maintain acceptable call handling and wait times.Developed multi-disciplined sales agents across various technology platforms and created specialists with enhanced knowledge to deal with top 20% of business clients.

Mascot, Nsw, Au

Built outsourced Contact Centre agency winning new business to business (B2B) clients. Developed call guides and scripts used to train outbound and inbound contact centre agents. Worked extensively with external data sources, creating segmentation analysis and data solutions providing centralised views for clients on prospective new audiences as well as analysing ROI and Customer Lifecycle solutions; eventually creating and using a CRM solution. This was about the time that BT originally started in the outsourced contact centre market in the UK and I had an excellent mentor in the MD that was just so talented and amazing.Clients won and retained included Cable & Wireless, Sitel, IBM, various publishers and magazine companies, DMG Group.Key

Built and managed an outbound telesales team selling advertising space in corporate and industry publications.

Novi, Michigan, Us

Joined company that had the UK Master Franchise licence. We opened a number of stores in high-footfall new UK shopping centres working with landlords, shop fitting and construction companies as well as shopping and logistics companies to import products into the UK.

Engineer’S Degree, Audio Engineering

Education record