Marc Loomer - It Pro Email & Phone Number

Schaumburg, Illinois, United States

Day to day end user support and troubleshooting. Active directory SharePoint site administrationLotus Notes to Outlook migrationServer and network administrationMobile device management PC deployment using System Center Configuration managerDesktop support

- Server Administrator: Maintenance & Support- Backup Administrator: Symantec Backup Exec- End User Support- Virus Detection and Removal- Backup Exec ver 10 and ver 2012- Server 2008 r2- Multifunction Printer, configuration & support- Network Troubleshooting, setup, and support- Document scanning and imaging

Detroit, Mi

(Contract with Stefanini TechTeam)• Travel to various school and administration sites resolving computer, printer, network, and phone issues.• Issue Tracking and Resolution• End user support• Desktop reimaging• Software installations and upgrades

Michigan & Northern Ohio, With Office In Southfield And Novi.

Formerly Corporate Express. Formerly BT Office Products. Total Employment, 15 years.• 3rd Level PC and Laptop support • User support, local and remote across U.S.• Server Support• Utilized Remedy Service Desk and Service Now for managing incident tickets• Project Management Experience• On-Call duties on rotating basis• Worked within Warehouse & Distribution center environment• Worked within Sales office environment• Worked within Call Center environment• Installed corporate software on all desktops and laptops including Altiris, Marimba, and manual installations• Supported and repaired broken software installs, corruption, and misconfiguration including but not limited to: IBM iSeries/AS400 Client, Oracle, SQL client, ODBC drivers, and more• Served as Operating System Expert providing technical support for entire organization• Successfully performed all printer driver updates across all servers in the Eastern/Central regions to latest version/support for Win7• Network support - Infrastructure support• Conducted Rollout Office 2003 and Office 2007 to existing users• Transition to Windows 7• Utilized ActiveRoles to manage Active Directory Users and Computers• Utilized remote administration tools for supporting remote users which include, PC Anywhere, Itivity, Webex, and Windows RDP• Installed Cisco IP phone devices• Supported Wireless network connectivity• Worked on a variety of projects to stabilize the network infrastructure.• Used Oracle, and Access for creating databases, and writing custom reports• Created macros to automate steps.

Michigan: Warren, Southfield, Novi

* ** 2008, Staples purchases Corporate Express. ** *• Desktop/ End User support• Migrated users to WinXP• Facilitated corporate office move to new building/location.• Managed Printer consolidation to increase cost savings• Trained & Supported Transportation Analyst Role• Increased efficiency of Transportation Analyst by changing the process.• Filled the role of DSS - Decision Support Specialist / Reporting Specialist.• Used Oracle, and Access for creating databases, and writing custom reports• Created macros to automate steps.

Warren, Mi

* ** Corporate Express merged with BT Office Products. ** *• Supported transition from BT to CE• Managed Network restructure• Network Re-IP project• Salesforce.com local administrator• Executed System migration projects including data analysis, data cleansing• Provided Desktop / end user support• PC image creation and rollout• Migrated PCs from Win95 to Win2000• Successfully upgraded/replaced all PCs and put on 3 year refresh cycle• Fulfilled the role of DSS – Decision Support Specialist, creating/modifying data warehouse reports. (Oracle/SQL/Access)• Successfully trained 70 employees to use new operating system.• Supported transition to Salesforce.com tool• Salesforce.com Local Admin• Autocad Support• Audio / Visual setup

Warren, Mi

* ** BT Office Products merged with Corporate Express in 2001. ** * • Managed staff of 4, including night operator• Managed Unix-based DDMS system for managing the business, from ordering to warehouse inventory/management• Responsible for nightly operations/administration of DDMS• Successfully revised the nightly operations processes• Documented processes / procedures• Created technical tips for the sales teams• Local Server Support• Implemented upgrades to local network to meet Corporate Office directives• Successfully implemented project to upgrade all systems from Win3.1 to Win95• Hardware upgrades or replacements of all end-user systems to then current specs• End user and Printer support• Oversaw administration and maintenance of local phone system cutting costs of $10,000 - $20,000.• Database maintenance• Create new reports, modify existing reports - DDMS report writer• Y2k project successfully completed with no interruptions to the business

East Lansing, Mi

Independent consultant. -worked for a local Insurance company: -setup email server for Insurance branch office. -managed local network-worked for another small business, Microsoft Access programmer. Developed Access database to manage the business owners clients and services.

Okemos, Mi

Microsoft Access Programmer. Support locally developed applications for Btrieve.

Bs, Lyman Briggs, Computer Science, Science, Computers

Activities and Societies: Briggs Public Relations Assistant (BPRA) , , Holmes (Residence Hall) Government , , Lyman Briggs Alumni.

Education record