A highly accomplished and forward-thinking education professional specializing in instructional design with extensive experience in training and development, adult learning, course design, lesson plans, storyboards, software development/implementation, and technical writing. Possesses a demonstrated track record of success in articulating course/training objectives, creating effective learning assessments, and developing courses that utilize blended learning. A dedicated and tech-savvy producer who designs visual aids, student guides, instructor guides, and training manuals that enhance learning experience to improve staff performance and client satisfaction.

Created creative content for various associates and managers. Using various activities and strategies, I wrote learning outlines, lesson scripts, scenarios, job aids, and video scripts.

Increased sales and productivity by coaching installers and assigning projects best suited to their abilities. Created instructional videos and lessons to help both installers and co-workers.

Provide guidance, mentoring, testing and training on company software. Ensure high levels of quality and professional customer service.

Scheduled underground infrastructure locates for homeowners and contractors.

Produce eLearning videos of advanced Excel functions for a client working with a health care provider.

Editing and publishing daily news using SharePoint. Updating intranet sites using SharePoint, TeamSite and Notepad++. Managing eNewsletters and campaigns using MailChimp. Editing images using Photoshop. Creating and publishing videos using Camtasia Studios. First line of support for intranet related inquiries and problems.

Teacher, Computer Key Teacher, Web-Based Report Card Trainer, Technology Teacher Training, Workshop Leader, IT Support

Teacher, Computer Key Teacher, Web-Based Report Card Trainer, Technology Teacher Training, Workshop Leader, IT Support