Marc Macasaet Email & Phone Number

Philippines

Princeton Legal Search Group, the most trusted name in legal executive search, specializes in the placement of General Counsel level candidates, Chief Employment Counsel, Chief Patent Counsel and other exceptionally qualified attorneys in permanent positions with in-house legal departments and colleges and universities. We deliver top tier partner and.

Miami, Florida, United States

• End to end RN, LPN, CNA and Allied health recruiting.
• Expert in VMS recruiting and client relations.
• Actively sourced for leads that fit the job being sourced for.
• Communicated directly with different VMS and account managers for proper endorsement ofnurses’ applications.
• Maintained a record of candidates, active and pending..
• Created end of day reports of productivity and results.

Makati, National Capital Region, Philippines

• Led a team in sourcing suitable applicants through research on job boards, applicant tracking systems, company websites, and other platforms.
• Directed team efforts to recruit passive candidates via phone calls, emails, and relationship-building initiatives.
• Oversaw pre-assessment calls conducted by team members, verifying candidates' qualifications, availability, and compensation expectations.
• Managed the organization and upkeep of candidate files, tracking activities, opportunities, and references for streamlined hiring.
• Ensured accurate record-keeping of candidates sourced through the SS Tracker, maintaining data integrity.
• Reviewed team-generated end-of-day productivity and results reports to monitor progress and drive improvements.

• Assisted inbound customers on general inquiries for their AirBnB accounts.
• Assisted inbound customers on basic troubleshooting for their AirBnB app.
• Mediated between hosts and guests to ensure a proper resolution was given to both parties.
• Assisted inbound customers on their cancellation requests and deactivation of accounts.

• Conducted coaching, training and huddle updates.
• Provided KPI glide path for a week on week touch base with focused agents.
• Responsible for client calls which discussed overall nesting agents’ performance.
• Decided with Operations Manager on who gets to be endorsed to production.
• Monitored agent status real-time.
• Provided end of day and weekly report for each nesting agent’s performance.

• Took inbound calls and assisted with billing concerns.
• Assisted customers with basic troubleshooting related to Verizon Wireless app.
• Assessed daily KPI and metrics
• Submission of end of day report.

• Assisted customers on inbound calls related to billing concerns and account maintenance.
• Service to sales pitch to have customers' plans upgraded to ensure they got the best value.
• Collaborated with team manager to ensure sales goal is reached on a weekly basis.

• Assisted customers on inbound calls related to billing concerns and account maintenance.
• Basic troubleshooting done for phones, internet and TV
• Was responsible for managing issues depending on device assignment.
• Troubleshot My FIOS app for customer’s having issues.
• Assisted new customers in activation and moving triple play services to a new location if needed.
• Upgraded plan depending on the customer’s preference to get the best value out of what is being paid.