Marc Maffey Email & Phone Number

Toronto, Ontario, Canada

Waterloo, Ontario, Canada

- Develop and implement strategies to enhance the customer experience and drive user engagement and satisfaction- Collaborate with cross-functional teams (e.g., Sales, Product, Marketing) to align customer success initiatives with company goals and objectives- Define and track key performance metrics (e.g., customer retention, renewal rates, adoption.

Waterloo, Ontario

Act as the primary point of contact for a portfolio of enterprise-level customers, providing technical guidance and support throughout the customer life cycleDevelop a deep understanding of each customer's technical infrastructure, business objectives, and operational processes, and use that knowledge to drive value and solve problems for the customerServe.

Guelph Ontario

Plan and manage end-to-end integration projects, from scoping and planning to execution and delivery, ensuring that projects are completed on time, within scope, and within budgetWork closely with customers, internal teams, and external vendors to gather requirements, define project plans, and develop project schedules and timelinesMonitor and track.

Oakville Ontario

Train and educate customers on our new DC Expert systemAnalyze transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution.Diagram supply chain models to help facilitate discussions with customers.Assess staffing levels to load, unload, move, or store materials.Implement new or improved supply chain.

Project Management, Project Management, 4.0

Activities and Societies: Project Leader, Group Leader, Events Organizer Project Management methodology Scope, Risk, management, Human.

Criminology, Criminology, 3.7

Activities and Societies: Guelph Gryphons football team. Outside linebacker for the University of Guelph Gryphons football team.

Diploma, Police Foundations, 3.5

Police Foundations