Marc Manarang Email & Phone Number

Denver

• Maintain and repair IT assets, track inventory through NetSuite, and deploy new systems• Provision software licenses through Office 365, Okta, Webex, and Active Directory• Conduct administration and internal support of PCs, printers, servers, and related equipment• Troubleshoot IP phone system, accessories, mobile phones, and softphone• Resolve issues by installing hardware and software solutions both over the phone as well as desk side• Provide support for network connectivity issues regarding wired, wireless, and VPN• Create detailed documentation for processes and procedures so users can easily follow• Work tickets in the I-Support ticket management system

Denver

• Supported operating systems from Windows to macOS to accommodate various consultant computers• Prepared documents for knowledge transfer for user training sessions and troubleshooting guides• Resolved issues for users both remotely and over the phone• Maintained help desk inventory of peripherals, VPN access to network, and cloud application admittance• Developed and documented standard operating procedures, guides and trainings• Served as administrator to ticketing and reporting system for all consultants• Performed UX and front-end design as a consultant for several customers’ SAP environments• Developed and tested front-end applications using an MVC framework with the following technologies: SAPUI5, JavaScript, jQuery, SAP Gateway, and ABAP • Worked with clients to create a tailored solution by implementing SAP Fiori and completing all necessary configuration and customizations

• Evaluated customer interface and equipment reliability; identified areas of improvement; and implemented enhancements to improve customer experiences• Logged and updated approximately 15 customer interactions in CRM daily• Used SQL queries to search through software SQL database for inconsistent values• Applied strict process execution to ensure compliance with FDA regulations• Provided training and mentoring to new Technical Services personnel• Provided specialized technical support covering the full suite of Baxter products, including: automated filling systems, automated compounding devices, dose management, pharmacy admixture tools, oral and enteral systems, and IV administration

• Communicate between US Nursing and candidates, informing nurses about assignments and requirements to obtain positions both by email and by phone• Ensure that nurse candidate files are organized and contain required documents for specific assignments• Use PeopleSoft to update nurse credentials and alert recruiters of changes made to profiles• Respond to any questions regarding to medical and professional documentation contained within files• Provide IT support when regular IT team is overburdened or in low need shifts• Assisted in office move setting up computers and laptops for personnel

• Provided technical and regulatory assistance to district offices and industries, and implemented special projects under the direction of a Professional Engineer• Assisted in the development and implementation of rules and guidance policies for generic permits and individual permits• Engineering research, field inspections, coordination with districts, industries and other agencies on engineering and permitting aspects of industrial waste water facilities• Reviewed draft permits for technical quality and consistency with Department and EPA requirements

Bs, Civil Engineering

Activities and Societies: Filipino Student Association, America Society of Civil Engineers, and Asian Student Union

Civil Engineering