Strategically manage staff of 80+ team members which includes coordinating 24 hours / 7-day week schedules to meet seasonal business demands and fulfill individual team member needs. Requires assessing team member strengths and weaknesses to determine most effective use of hours during peak volume periods and balances those skills sets with short-term business objectives based on historical trending.Collaborate with 6 individual management teams to review weekly/monthly finance performance (revenue, labor expenses, etc) and develop/implemented strategies to drive profitability and growth.Train and develop high potential manager candidates from within the organization as well as externally hired management.

Strategically manage staff of 80+ team members which includes coordinating 24 hours / 7-day week schedules to meet seasonal business demands and fulfill individual team member needs. Requires assessing team member strengths and weaknesses to determine most effective use of hours during peak volume periods and balances those skills sets with short-term business objectives based on historical trending.Collaborate with 6 individual management teams to review weekly/monthly finance performance (revenue, labor expenses, etc) and develop/implemented strategies to drive profitability and growth.Train and develop high potential manager candidates from within the organization as well as externally hired management.

Ensure all Management and store employees are trained in providing the highest level of customer service to our customers through product knowledge, accountability for the highest standards in customer service and retention. Responsible for the Bridal and Gift Registry business in a store that creates more than 40,000 new and returning customers per year. Training and development of Consultants on how to build proper relationships with registrants in order to create a well rounded registry so that the guests shopping have plenty of gifts to choose from. Exceptional store experience for the guests is a top priority in order to build and retain customers for life. Teaching all management and employees the math on how customer service impacts financial result for the company and keeping everyone updated on the progress the store is making.