Marc Marino Email & Phone Number

Mt. Laurel, Nj

Marlton, Nj

Provide Voice and Telecom Operational support for a 100+ site health care company with more than 1700 employees.Project Management and Vendor Management to ensure projects and operational issues are managed efficiently with minimal production impact.Manage Mitel 3300 with multiple ACD groups and Voice Mail to support 300+ corporate employees.

•Assist Sales by determining the technical requirements and equipment necessary to provide all services requested by the customer.•Project managed the ordering of DS-1 and DS-3 circuits from order placement to delivery.•Coordinate cutovers with customer, external vendors and PaeTec support personnel – including responsibility for testing services and dialing plans. •Act as a direct technical contact/liaison with customers and vendors during the order process and installation.•Configured Adtran TSU, Total Access and Netvanta. Familiar with Cisco routers. •Project Managed conversions from TDM to VOIP. Assisted in troubleshooting Cisco IAD routers with Data Engineers.

•Complete installation and perform troubleshooting on DS-3, DS-1 and DS-0 circuits.•Test and accept carrier and trunks that terminate to a DMS-500 switch.•Complete cross connects and provisioning on a Titan 5500 DACS.•Complete installation and testing of all SS7 links that connect to a BroadBand STP.

•Install Central Office equipment and complete preparation work for vendor installations.•Test and accept carrier and trunks that terminate to a 5ESS switch.•Complete translation call testing on new trunks terminating to the PSTN network.•Coordinate installations and perform troubleshooting with the LEC for new circuits and outages.

•Engineered wireless networks for cost effective Cellsite backhaul, MSC locations, Hub locations and PSTN integration. Designs were based on minimizing the network’s monthly recurring charges as defined in the LEC/IXC Tariffs. •Determined optimal Rate Centers for Land to Mobile calling using P.U.C. tariffs. •Project managed DS-1, DS-3 and Entrance Facility installations for wireless carriers.•Produced reports and network maps for clients that recommended network design, rate center locations and optimal MSC location.•Built PSTN trunk assignment tables for Type I, Type II and Long Distance trunk groups using information from the Local Exchange Routing Guide and LEC Tariffs.•Coordinated and performed SS7 Roamer Testing for features and call delivery.

•Responsible for answering and troubleshooting technical and administrative calls from distributors and satellite dealers.•Provide support, guidance, and direction in communicating company policies and procedures.

•Report to the General Manager on a daily basis the status of all high priority outages and status of all installations.•Coordinate installations by arranging for payment, staging parts, scheduling dates and any problems that arise during installations.•Responsible for all aspects of the Company’s inventory.

•Monitored and controlled the performance of communication systems and networks. Coordinated their configuration, operation, restoration and service improvements.•Coordinated with the Defense Information System Agency, connected systems control facilities, maintenance support functions and associated subscribers to the Defense Communication Systems.•Verified, determined and initiated corrective actions of user service problems.•As Quality Control Manager, insured all quality control tests and forms were complete and accurate. Scheduled and coordinated all in service and out-of-service quality control testing.•As Circuit Analysis Manager, reviewed the performance-monitoring program to detect degradation of circuit, trunk and link performance.

Tech Control

Education record

Education record

Network Security Expert 3, Network Security