Marc Musgrove Email & Phone Number

Cardiff, Wales, United Kingdom

Cardiff, United Kingdom

Cardiff, United Kingdom

• Led a variety of high profile and highly complex projects, both standalone and components of large programmes, across multiple channels including digital, branch and telephony.• Experienced across a variety of project types, including systems integration/migration, rectifications and supplier onboarding & disengagement.• Led small change function of 20 people for 2 years, delivering a change portfolio of 100+ changes per year with a budget of £4m, providing coaching and guidance to drive each team member to reach their potential.• Launched new Mastercard Avios Rewards product and transferred c.1m American Express cardholders to the new product.• Led the switchover of authorisations processing as part of the HBOS-LBG integration.• Brought in mid way on several projects to bring project back on track following challenges. For example, improved performance and perception of a rectification project by introducing backlog management, sprints and daily stand ups, including the use of Jira.• Creation of business cases to support the business objectives and ongoing responsibility for management of project and portfolio budgets.• Establish and maintain effective working relationships with internal stakeholders and third party suppliers.• Collaborate with business stakeholders of all levels to ensure that business requirements are fully understood and met by the solution being delivered.• Flexible at working both within a rigid, governance heavy framework but also identifying creative ways to deliver change safely and quickly. Such as leading on the urgent removal of PPI from the credit card acquisition journeys and all related materials.

Cardiff, United Kingdom

• Executed the delivery of changes across several high impact systems, managed across multiple sites, to ensure that upgraded encryption on the chip was introduced to all newly issued cards.• Co-ordinated complex developments by third party suppliers, requiring close management to ensure that all critical path milestones were met.• Collaborated with the Business Change Project Manager and Solutions Architect to ensure that the IT design met the business requirements.• Led a project revamp the online acquisition journey for Personal Loans, obtaining further experience outside of the Credit Cards environment. • Chaired a local Project Management Forum, ensuring that best practice was being shared across IT community.

Cardiff, United Kingdom

Guided a team of analysts to facilitate the delivery of high volume changes across a number of both customer- and colleague-facing web-based platforms.

County Dublin, Ireland

Spent 9 months seconded to Bank of Scotland (Ireland) to work on the Retail Expansion project. Took a lead role in the workstream charged with introducing new customer service systems into the retail network.

Cardiff, United Kingdom

• Collaborated with the business to identify and deliver enhancements to the credit cards acquisition journeys.• Led a complete re-write of the online application journey, capturing detailed requirements, facilitating testing and executing the implementation.• Responsible for backlog assessment to ensure items were being delivered in an optimal order.

Cardiff, United Kingdom

• Collaborated with the business to identify and deliver enhancements to the credit cards acquisition journeys.• Led a complete re-write of the online application journey, capturing detailed requirements, facilitating testing and executing the implementation.• Responsible for backlog assessment to ensure items were being delivered in an optimal order.

Cardiff, United Kingdom

Graduate introductory role providing a strong understanding of the business and internal systems.

Cardiff, United Kingdom

• Developed a schedule of events to support the migration of data onto a new credit cards platform.• Supported the dress rehearsal and live events by identifying suitable accounts to use for post-migration checks and preparing test scripts.

Cardiff, United Kingdom

Graduate introductory role providing a strong understanding of the business and internal systems.