Marc Vidal Email & Phone Number

Oakland, California, Us

Business Analyst/Systems Analyst/Data Analyst· Responsible for identifying and documenting business processes through service area department administrators and conduct gap analyses to document discrepancies between business requirements and system capabilities.· Provided data architectural leadership in developing enterprise data/process models, and logical/physical database designs/development, maintenance, and product support. · Conducted UAT logs and developments using CDIS, KPATHS, & KPHC(EPIC) to determine the final evaluation of the system solutions between Service Area(client) and the IT organization.· Collaborated with IT for Business projects to define system scope and requirements.· Developed, maintained and recommended project plans to ensure plan adherence to business processes changes.

· Responsible for designing, implementing and managing a local CCTV business backend network and server infrastructure, including SonicWall routers, IP security surveillance systems and Cisco switches.· Conducted daily routines of checking and testing of BC/DR procedures.· Rectified any troubleshooting that would disrupt business operations such through Remote Desktop Assistance/RDP and AD Password Reset/Group Policy.· 24/5 helpdesk resolving 100+ tickets weekly to support end-users devices PC’s, Mac, Printer/Scan, and mobile device apps.

Seattle, Wa, Us

· Consolidated data and analysis via Amazon Logistics Network using Microsoft Office; Excel/Word/Outlook to forecast trailer pool reports ensuring all shipping trailers arrive and depart on time with zero defects.· Provided timely and accurate integrity of trailer yard’s operating health capacity with meticulous attention to detail in two audits per shift never utilizing more than 75% of total capacity. · Provided in-depth analysis recommendations to accelerate short- and long-term forecast reports critical. · Assessed forecasting and trailer pool reports to support daily workflow and business tools needed to be escalated during critical business cases that would disrupt shipping operations.

Framingham, Ma, Us

· Assistant technician manager overseeing a team of 6 technicians.· Ensured the highest level of customer satisfaction by providing system maintenance to end-users in a timely and efficient manner; returning most systems 25% sooner than expected.· Established great relations with clients by positively engaging and following up about computer diagnostics consultation services.

Atlanta, Ga, Us

· Daily duties required to operate a motorized vehicle to move crates of packages from cargo airplanes, to the main hub distribution, and in the bypass of trailers. · Maintained delivery inbound/outbound work orders, while moving freight, stock and other materials.· Loaded and unloaded cargo, and packed containers.

Bachelor Of Science - Bs, Business Administration, Emphasis On Computer Information Systems

Associate Of Arts And Sciences (A.A.S.), Business Administration Computer Information Systems

High School Diploma