Marc Nicole Macasaet Email & Phone Number

Metro Manila, Philippines

• We deliver the very best legal talent to help legal teams and leaders grow. Ethics and our Client Bill of Rights are our guiding principles.
• Identify exceptional legal talent and develop prospective talent pipelines for three markets: companies, in-house legal teams, not-for-profits, and law firms leveraging powerful company technologies.

Miami, Florida, United States

• End to end RN, LPN, CNA and Allied health recruiting.
• Actively sourced for leads that fit the job being sourced for.
• Communicated directly with different VMS and account managers for proper endorsement of nurses’ applications and concerns.
• Maintaining a record of candidates, active and pending.
• Creating end of day reports of productivity and results.

Makati, National Capital Region, Philippines

• Sourced suitable applicants by conducting research on job boards, applicant tracking systems, company web sites etc.
• Recruit passive candidates through phone calls, emails, and general relationship-building.
• Conducted pre-assessment calls with candidates, verifying different items such as qualifications, availability, and compensation requirements.
• Organized and kept of candidates’ files, tracking their activities, opportunities, and references.
• Maintained a record of… Show more
• Maintained a record of candidates sourced through the SS Tracker.

• Assisted inbound customers on general inquiries for their AirBnB accounts.
• Assisted inbound customers on basic troubleshooting for their AirBnB app.
• Mediated between hosts and guests to ensure a proper resolution was given to both parties.
• Assisted inbound customers on their cancellation requests and deactivation of accounts.

• Conducted coaching, training and huddle updates.
• Provided KPI glide path for a week on week touch base with focused agents.
• Responsible for client calls which discussed overall nesting agents’ performance.
• Decided with Operations Manager on who gets to be endorsed to production.
• Monitored agent status real-time.
• Provided end of day and weekly report for each nesting agent’s performance.

• Took inbound calls and assisted with billing concerns.
• Assisted customers with basic troubleshooting related to Verizon Wireless app.
• Assessed daily KPI and metrics
• Submission of end of day report.

• Assisted customers on inbound calls related to billing concerns and account maintenance.
• Service to sales pitch to have customers' plans upgraded to ensure they got the best value.
• Collaborated with team manager to ensure sales goal is reached on a weekly basis.

• Assisted customers on inbound calls related to billing concerns and account maintenance.
• Basic troubleshooting done for phones, internet and TV
• Was responsible for managing issues depending on device assignment.
• Troubleshot My FIOS app for customer’s having issues.
• Assisted new customers in activation and moving triple play services to a new location if needed.
• Upgraded plan depending on the customer’s preference to get the best value out of what is being paid.