Marc Mcdonald Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

Provide call center phone and email support to merchants and resellersAssist callers with installing and troubleshooting secure payment online terminal, web integrations, software, and credit card readers.Assisted our programming team in quality assurance testing of our products.Edited and maintained technical documentation for tools mentioned above.Provided on-call email support after hours and on weekends.Used JIRA to track trouble tickets for software and website performance issues.Used TeamViewer to assist merchants in installing or troubleshooting our software.

Houston, Texas, United States

Utilize Dreamweaver, Fireworks, CSS, Photoshop, and Flash to design and maintain the internal and various departmental websites.Secure server access for users with the LDAP browser; also assigned users to groups with the POSIX in-house administration tool.Assist campus web authors in publishing content to web servers and educate them on policies and procedures related to web publishing.Develop online documentation and tutorials for campus computer users.Develop and publish content to dotCMS content management system website.Develop and teach small, in-house classes for Dreamweaver and Fireworks.

Houston, Texas, United States

Install and maintain desktop systems in a client/server environment; duties included hardware/software support, install scanners and printers, install Windows and Windows updates, ghosting (utilizing Norton Ghost), install drivers and antivirus software, and set up new PCs.Basic network troubleshooting and setting up workgroups.Provide input for hardware/software purchasing decisions. Design and maintain websites with Dreamweaver, Fireworks, and Photoshop.

Processed and edited digital images for realty listings and scanned associated documents; maintained an inventory of multimedia for real estate listings in several U.S. markets. Streamlined the process of procuring listing-related documents and multimedia from vendors (still photos, IPIX virtual tours, floor plans) by educating our national market directors to order these items on their own.

Functioned as the Senior Support Specialist supporting the editorial office of Circulation, the journal of the AHA.Processed manuscript submissions and reviews from cardiologists around the world; performed data entry.

Responsible for inventory of computer-related section, as well as cash register point-of-sale transactions and customer service (face-to-face and via phone).

Dept Of Orthopaedic Surgery

Edited and updated the department web site.

Maintained computer files and assisted with various administrative tasks.

Enrolled patients in clinical trials.Collected data and interacted with the study coordinators. Responsible for electronic data transfer to the study headquarters.

Houston, Texas, United States

Enrolled patients in clinical trials. Completed patient case report forms. Worked closely with physicians, nurses, and pharmaceutical company monitors.

Bs, Information Systems Technology

Activities and Societies: Network IST

Bachelor Of Science Degree, Information Systems Technology