Marco Mercado Email & Phone Number

New York City Metropolitan Area

New York City Metropolitan Area

Greater New York City Area

• Interfaced with sales, customer service, and management on sensitive customer issues.• Monitored customer account details for non-payments, delayed payments, and other irregularities.• Maintained electronic accounts receivable customer files and credit records.• Updated and analyzed financial statements and credit information on new and existing customers/established credit lines on new and existing accounts.• Analyzed and assessed customers for credit and collections risk; managed all billing functions.• Collected overdue accounts and established good working relationships with customer.• Collaborated with the Sales and Customer Service Department to ensure billing accuracy.• Placed delinquent accounts with attorneys and collection agencies.• Daily telephone contact with customers, the sales force, and the Customer Services Department to improve cash collections while reducing DSO and resolving disputes.