Marco Aerts Email and Phone Number
irvine, california, united states
Marco Aerts's Location
Maastricht, Limburg, Netherlands, Netherlands
Marco Aerts's Contact Details
Marco Aerts personal email
- Valid
About Marco Aerts
The first step to understanding, is to create awareness.I am a very driven personality, with a passion for my work.Throughout the years I have gained a solid and diverse knowledge and experience in a wide range of activities.I always want to know what I am doing, I am not afraid to say no (well reasoned of course) and I don't like to take things for granted.What I have enjoyed a lot in the past 20 years is the communication between MT and the other departments and the fact that I am able to translate from MT to production or another departments, but also vice versa. I have noticed that this creates a closer bond and a better understanding between departments.Work processes and especially the human side of them have always had my interest.Whether this relates to the documentation or the observation and analysis of a work process is of less importance. What is important is that a process must run as efficiently as possible and in my opinion the first step in this is to create awareness.What are you doing, why do I have to take this step at this point in the process and how do I ensure that a process becomes uniform?My skillset contains:- Create, support and maintain work instructions, procedures and specifications.- Create, assign, track and manage complaints.- Coordinating (planning, structuring and prioritizing projects and activities).- Decent knowledge of tools like LEAN, ISO, Document Management.- Experienced in training people and being a mentor.- Experienced in MS Office and other Office tools / packages.- Experienced in SAP, Adobe (Acrobat, PhotoShop, InDesign), PrintSoft PReS and WindChill.- Experienced in various Operating Systems.- Familiar with additional tooling such as Sharepoint, iCloud, OneDrive and Google Drive.- Familiar with MDR and FDA regulations.- Global advisor on Artwork development, specifications and equipment for on- and offline printing.- Guide / deploy / introduce new working methods.- Provide IT, Customer and Technical Support.- Process improvement through ownership and LEAN improvement proposals.- Quality assurance, SLA management and assurance of customer specs.
Marco Aerts's Current Company Details
Endologix Llc
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Customer Service Rep
irvine, california, united states
- Website:
- endologix.com
- Employees:
- 447
Marco Aerts Work Experience Details
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Customer Service RepresentativeEndologix Llc Apr 2024 - Present'S-Hertogenbosch, North Brabant, NetherlandsResponsible for providing the highest quality customer service to customers & sales team. The CSR proactively assesses customer & sales team needs regarding product and account information, processes inventory and sales orders, invoices, return goods authorizations and monitors consignment inventory using established procedures. This also involves significant cross-functional collaboration with quality, supply chain, finance, marketing, and sales.• Serve the needs of customers regarding the order fulfillment and delivery process.• Receive and service customer/sales inquiries regarding all aspects of the order fulfillment process, return goods authorization process, consignment inventory monitoring and invoice entry to ensure customer satisfaction and efficiency of order processing. Timeliness of response & prioritization of transactions is required.• Communicate effectively with customers & sales team to keep them informed of status of the order process.• Arrange and follow up on special deliveries / transports if required.• Respond to customer/sales team inquiries and problem solving in a professional and effective way.• Understand and follow established Regulatory and Quality Standard Operating Procedures and Department Operating Procedures pertinent to the effective operation of the Customer Service Department. Becomes proficient and displays a current working knowledge of those procedures.• Escalate and provide feedback to the management regarding customer concerns.• Responsible for inventory cycle counts.• Work closely with our sales team, finance, logistics and warehousing, marketing and clinical departments to ensure customer satisfaction.
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Goods Coordinator Transport & PlanningVan Geloven - Mora Sep 2022 - Dec 2023Maastricht, Limburg, NetherlandsResponsibilities:• Ensuring the correct removal of semi-finished products/end products and arranging transport to deliver and remove the goods on time in the correct quantity to 3 production locations and customers;• Ensuring that the right raw materials are delivered in the right quantity at the right time from the external storage;• A leading role in continuous improvement within the forwarding group;• Securely keeping track of various packaging flows and agreeing this with the suppliers several times a year;• Managing and supporting, forwarding and the drystore with system work and providing training for Navision;• The main point of contact in the absence of the team leader;• Jointly responsible for site security / gate monitoring;• Reception of carriers, couriers and visitors. Ensure that everyone acts according to company rules and follows instructions;• Managing 8 colleagues to carry out work according to plan (freezer and herb room);• Management of company cars;• Main point of contact for most departments, carriers and sister sites.Additional tasks:• System-technical processing of purchase and sales orders in various databases;• Generating the necessary transport documents;• Checking invoices;• Processing and coordinating various incoming and outgoing goods flows and waste flows;• The timely retrieval of externally stored goods;• Processing production orders• Managing/checking external stocks;• Ensuring clear packaging registration.
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Order Fulfillment CoordinatorMarel Poultry May 2022 - Jun 2022Boxmeer, North Brabant, NetherlandsResponsibilities:Responsible for providing excellent customer service to the Regional service offices.• Main contact point for the Regional service offices and vendors with regards to spare parts .• Main contact point to strategic procurement.• Main contact point for shipping requirements and documentation flows.• Facilitate effective and proactive communication.• Manage sales order deliveries by urgency and shipping point.• Manage backorders / ensure shipment as soon as inventory is available.• Manage, plan and replenish purchase order confirmations.• Keep Spare Parts Coordinators / Customer Support Coordinators informed.• Enter sales orders for spare parts for regional offices.• Handle quotation requests for request parts.• Establish, monitor and manage open sales order reports.• Follow up on expedite requests from the service organization.• Receive, process and maintain requisitions / purchase orders to reflect the expected pricing and deliveries.• Resolve discrepant issues with suppliers or internal customers.• Resolve issues in terms of invoicing and credit memos.• Plan and execute intercompany transfer orders, manage and act on rescheduling messages, coordinate international shipments.• Support item enrichment in SAP and manage all master data.• Maintain daily stand up meetings with team and warehouse and manage action points.• Follow up on claims with transport companies, all inbound/outbound shipments, ensure appointments are made and identify top suppliers impacting performance.Additional tasks:• Be an active participant in team related projects.• Assist and support Spare Parts Coordinators with return shipments.• Perform Root Cause analysis on process indicators that influence KPI’s• Maintain and update MPS boards, work instructions when process or system changes are implemented.• Measure and report on Confirmed Line item Performance targets.• Transport management – follow up on inbound delivery issues with vendors. -
Sr. Order ManagerKoninklijke Philips N.V. Nov 2021 - Apr 2022Best, North Brabant, NetherlandsFactory Order Manager activities:- Process, change, manage and maintain Sales Orders.- Report, monitor and audit Sales Orders in an organized and appropriate manor.- Organize, guide and control physical distribution services with limited number of suppliers and services.- Support business operation through provision of optimum Physical Distribution-services.- Define, implement and monito Physical Distribution-service level agreements (SLAs).- Control, manage, report and improve existing SLAs of a moderate complexity. Improve existing SLAs and drivers and develop new less complex SLAs.Responsibilities:- Act as single point of contact within the organization (of your market group) for order fulfillment subjects capable to resolve 1st level of escalations.- Technically screen customer orders and confirm these, as send to you by the order desk of the commercial organizations, such that the orders are manufactured correct and the requested delivery date of the customer can be supported.- Ensure that the sales orders, as confirmed to the sales organization, are delivered by the IGT factory and logistic service providers, whereby you pro-active identify and resolve bottlenecks, which hamper shipment or transport.
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Sales Support Coordinator – Indirect Market Image Guided Therapy DevicesKoninklijke Philips N.V. Jul 2021 - Nov 2021Zaventem, Flemish Region, BelgiumFactory Order Manager activities:• Process, change, manage and maintain Sales Orders.• Report, monitor and audit Sales Orders in an organized and appropriate manor.Sales Coördinator Activities:• Develop the market order managers team.• Ensure all Sales Support employees are fully trained, and documentation meets quality requirements.• Ensure transactions in the ERP system (SAP) are processed in accordance to documented work instructions.• Responsible for master data maintenance (customer, materials, prices, terms and conditions).• Maintain communication channels with stakeholders and customers regarding new and ongoing order requests.Additional Activities:• Lead and supervise various projects when assigned.
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Senior Order Manager Imaging SystemsKoninklijke Philips N.V. Apr 2019 - May 2020Eindhoven Area, Netherlands● Maintain communication channels with stakeholders and customers regarding new and ongoing order requests.● Guiding, training and mentoring new team members.● Process, change, manage and maintain Sales Orders.● Report, monitor and audit Sales Orders in an organized and appropriate manor.● Apply and execute improvement processes through LEAN (proposed a more efficient way of working within Order Entry).Achievements:In very short time worked my way up to being a Senior Order Manager in Order Entry, responsible for training new personell, maintaining KPIs, Paretos and Work Instructions according to Philips QMS system.Additional tasks:Guide and support the departmental transition due to a relocation of the department abroad.Main activities:● Preparing the transition period.● Train and guide new people from the location abroad.● Support the other Order Manager teams.● Maintaining and changing work instructions.● Motivate and guide the Order Entry team.
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Test & Verification Engineer Clinical StudiesKoninklijke Philips N.V. Jul 2018 - Mar 2019Eindhoven Area, Netherlands● Maintaining communication with project managers, engineers and stakeholders about test progression, status quo, analysis and test results.● Responsible for IPL Clinical and related studies and test execution on Philips Clinical other devices.● Managing and guiding employees during the testing of new clinical projects.● Responsible for the Back Up IT Plan● Data processing and analysis.● Compose, edit, produce and maintain test specifications, test records and work instructions.● Apply and implement improvement processes through LEAN, by proposing a more efficient way to monitor and track the clinical devices plus accessories and there whereabouts.Achievement:In a short time worked my way up to Test & Verification Engineer Clinical Studies, responsible for the entire workflow of the relevant Studies.
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Tpd Engineer / Test & Verification EngineerKoninklijke Philips N.V. Nov 2016 - Jun 2018Eindhoven Area, Netherlands● Maintaining communication with the stakeholders and project managers regarding new and ongoing entries in the Bill of Material.● Start, maintain and terminate ECO approval loops.● Create, modify and maintain Bill of Materials.● Guide employees and colleagues in using the required software.● Support and instruct (new) users of the TPD system, keep the Bill of Material and Maturity Status up-to-date and contribute to the Philips functional knowledge database.● Apply and implement improvement processes through LEAN, by setting up a new checklist and an improved Change request form, to make this more accessible for the team.Achievement:In a short time worked my way up and held responsible for the Obsolete process within the Bill of Material.
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Technical Support RepresentativeTeleperformance Benelux Jun 2016 - Oct 2016Maastricht Area, Netherlands● Support Apple products with regard to use and problems in iOS and Mac OS.● Mentoring new team members● Process service products such as AppleCare + and PPIs, promote Apple products and leave a clear statement and calling card with the Apple Care Center customers.● Assign and forward incoming calls to designated teams.● Record incoming messages into the database.Achievement:Due to my IT knowledge I was also to quickly extend my activities to MacOS activities in a short period of time. -
Operations Support, Pre Production & It EngineerOberthur Technologies Mar 1999 - Jul 2014Coordinating tasks:● At Global level advise level support and establish specifications for artwork development, scripting, printer equipment, paper and label specifications.● At Global level maintaining communication with stakeholders and customers regarding new and ongoing projects.● Leading and training a team Print Operators and Data Administrators.● Coordinate, plan, structure and prioritize work within the Change- and Release Management.● Administrating the ticket registration system.● Translate manuals, specifications, instructions, for Production needs.● Technical support for all departments within the organization.● Securing quality, SLA management and customer specifications.● Introduce, implement, supervise support on new processes and colleagues.● Apply and implement improvement processes through LEAN.Performing tasks for Artwork and Production:● Maintaining communication between Departments regarding project implementation.● Develop, implement, change, maintain and troubleshoot artwork scripts.● Responsible for the entire infrastructure of all printing equipment and Color Management.● Compose, design, convert, retouch, implement full-color images by using graphic tools.● Train new employees.● Establish quality checks, create setups, install, support, maintain software, infrastructure, spool servers and print controllers.Performing tasks IT (additional activities):● Organizational IT support, Back Up for the Network Administrator and Active Directory.● Check all incoming data.● Workstation troubleshooting, installation and configuration and replace hard- and Software.Achievements:In 15 years of service I worked my way up from Production operator to Operations Support, Pre Production & IT Engineer, with a wide range of tasks.Ensured that the facility in Sittard was proclaimed as a Center of Excellence about all printer-related issues.
Marco Aerts Skills
Servers
Troubleshooting
Process Improvement
Networking
Color Management
Software Documentation
Software Installation
Pres Scripting
Change Management
Software Development
It Support
Document
Printer Hardware
Printer Hardware
Pres Document Building
Pres Development
Pres Artwork Design
Pres Support Production
Pres Process Improvement
Training Operators Data Administration
Training Print Operators
Attend Printer Operators
Support Printer Operators
Control Printer Operators
Structure Activities
Organize Activities
Activity Planning
Adobe Photoshop
Adobe Indesign
Coordinating Skills
Ios
Business Process Improvement
Technical Support
Marco Aerts Education Details
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Sigma College Maastricht (Meao)Commerciële Economie -
Mavo Maria ImmaculataNiveau-D
Frequently Asked Questions about Marco Aerts
What company does Marco Aerts work for?
Marco Aerts works for Endologix Llc
What is Marco Aerts's role at the current company?
Marco Aerts's current role is Customer Service Rep.
What is Marco Aerts's email address?
Marco Aerts's email address is ae****@****ail.com
What schools did Marco Aerts attend?
Marco Aerts attended Sigma College Maastricht (Meao), Mavo Maria Immaculata.
What are some of Marco Aerts's interests?
Marco Aerts has interest in Children, My 4 Children, Photo Editing, Education, Science And Technology, Helping Seniors With Computer Issues.
What skills is Marco Aerts known for?
Marco Aerts has skills like Servers, Troubleshooting, Process Improvement, Networking, Color Management, Software Documentation, Software Installation, Pres Scripting, Change Management, Software Development, It Support, Document.
Who are Marco Aerts's colleagues?
Marco Aerts's colleagues are Leah Nam, Rick Nelson, Nestor Davila, Karthik Kothakonda, Juan (Sebastian) Najera, Pamela Mann, Juan Macias.
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Marco Aerts
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