Marco Amit Email and Phone Number

Develops client base through leads from different Tour East offices, trade shows, hoteliers, referrals etc. Markets the company by introducing the products & services it offers, its capabilities and its network of offices. Conducts site inspections for prospect and existing clients, entertains clients and develops a personal rapport with them. Assists the Sales & Marketing Manager in vetting through service agreements between the company and the client. Assists the Sales & Marketing Manager with exclusive contracts for preferred clients by negotiating for special rates, cut-off days and room allotments with hotels. Creates proposals for the long-haul market composed of accommodation, airport/cruise transfers, sightseeing tours, restaurants etc. according to client specifications, group profile and budget. Creates bespoke itineraries for specialized groups with interests in architecture, gardens & parks, culture, battlefields, cuisine etc. Quantify sales revenue and sales profits from proposals and enter into a database for record and reporting purposes. Makes a regular and recorded follow up on all submitted proposals. Negotiates with hotels and suppliers in behalf of the client to ensure that rates remain competitive for a better chance of winning the bid. Finalizes and closes proposals with clients, confirms all arrangements with hotels & other suppliers, reviews & signs contracts with the hotels & other suppliers (if applicable), sets terms & conditions, cancellation policies and deposit or full pre-payment deadline before handing over to the operations team. Works closely with the operations team to meet client expectations and create memorable customer experience.

Creates proposals for the long-haul market composed of accommodation, airport/cruise transfers, sightseeing tours, restaurants etc. according to client specifications, group profile and budget. Creates bespoke itineraries for specialized groups with interests in architecture, gardens & parks, culture, battlefields, cuisine etc. Quantify sales revenue and sales profits from proposals and enter into a database for record and reporting purposes. Makes a regular and recorded follow up on all submitted proposals. Negotiates with hotels and suppliers in behalf of the client to ensure that rates remain competitive for a better chance of winning the bid. Finalizes and closes proposals with clients, confirms all arrangements with hotels & other suppliers, reviews & signs contracts with hotels & other suppliers (if applicable), sets terms & conditions, cancellation policies and deposit or full pre-payment deadline before handing over to the operations team. Works closely with the operations team to meet client expectations and create memorable customer experience. Maintains and regularly updates a database for prospects and existing clients contacts & other information which includes the main contact person, secondary contact person, company address, billing address, telephone number, fax number, email address and company website.

Acts as a Liaison Officer between the InterContinental Ambassador members and the 140 InterContinental Hotels and Resorts worldwide regarding the program entitlements and benefits. Assists with InterContinental Ambassador membership enrollments & renewals. Assists members in managing their accounts by processing account updates, missing stay adjustments, reward night redemption, promotion registration and multiple accounts consolidation using FMDS (Frequency Marketing Distribution System). Assists members with hotel reservations using the Holidex and IRIS System. Attends to customer service issues concerning members' accounts and hotel stays by providing the best solutions to their challenges before a possible escalation. Documents transactions using the ICARE Casing system.

Assists IHG® Rewards Club members in managing their accounts by processing account updates, missing stay adjustments, reward night redemption, promotion registration and multiple accounts consolidation using FMDS (Frequency Marketing Distribution System). Assists members with hotel reservations using the Holidex and IRIS System. Attends to customer service issues concerning members' accounts and hotel stays by providing the best solutions to their challenges before a possible escalation. Documents transactions using the ICARE Casing system.

Identifies leads & prospect accounts and creates product awareness by introducing travel assistance/insurance products. Maintains good relationship with existing accounts and does regular product updates. Does weekly sales calls and monitors monthly sales. Assists policy holders via phone call who face emergency situations during travel and provides the best solutions to their challenges (concierge services, delayed or lost luggage, medical assistance etc.).