Designed and developed an eleven-page website for a local Indiana state candidate to communicate the campaign platform, receive donations, volunteers, and sign requests.• Compiled and presented website analytic reports to campaign stakeholders which informed where to allocate resources.• Created graphic designs for the website and social media content.

• Developed compliant technical documentation and work instructions for new digital and computerized implementations in pharmaceutical chemicals manufacturing.• Implemented scanning mobile hardware within operations to improve data integrity and track movement of hazardous material, ensuring consistent compliance and reducing human error. • Developed a prototype system for a cleanroom environment to automate the entry of weight measurements into production systems and databases. This improved data accuracy, streamlined processes, and reduced physical strain for workers by minimizing manual interactions.• Provided hardware and software training services and IT support to the e-manufacturing implementation team.• Conducted training workshops for manufacturing personnel to enhance their proficiency with IT equipment and systems, resulting in a technology-educated workforce and reduced support tickets.

• Managed and facilitated the transition from Windows 7 to Windows 10 for site employees and organized comprehensive training and workshops to end-users to reduce interruptions in workflows and help desk tickets.• Troubleshooted hardware and software for executives, quality, laboratory systems, and manufacturing personnel. • Designed and executed instructional virtual sessions to aid remote end-users in migrating to a newly implemented mobile device management system.

• Achieved a 96% average in customer satisfaction through quality service.• Efficiently managed 2+ service appointments and consistently met 15-minute service goals.• Adapted into different store roles to support changing business needs.

• Achieved top sales performance, leading the store to generate $1.3 million in revenue during the fiscal year of 2017, showcasing exceptional sales leadership.• Conducted thorough assessments of customer needs to deliver tailored recommendations, ensuring high levels of customer satisfaction.• Researched the latest PC software and hardware technology advancements to deliver informed recommendations and support.