Client Success Manager
Current• Drive retention (& growth!) across EMEA (20+ M USD 2023 +10% YoY).• Organise and maintain direct contact with key people client-side, including periodic catch ups (FinOps, Tech case reviews, licensing consultation) and punctual meetings (new onboardings, ad hoc processes, high priority incidents management).• Drive continual improvement of processes and products, becoming the voice of the Customer, advocating for feature requests and enhancements.• Cooperate cross-functionally with other teams (sales, tech, credit, legal) to ensure smooth service delivery and anticipate on problems before the arise.• Adopt a data-driven approach to maximise adoption and satisfaction. • Become technically proficient with new processes and products to widen the range of services offered (EA to CSP, CPOR).
