Marco Ardon Email & Phone Number

London, ON, CA

Venezuela/Panama/Canada

• ESL (English as a Second Language) Coaching
• ELE (Spanish as Second Language) Coaching.
• Interpretations and simultaneous translations from English to Spanish & vice versa

London, Ontario, Canada

• Delivered a positive customer experience and maximizing account retention.
• Contributed to enhancing customer solutions and continuous improvement.
• Consistently achieved KPIs and performance targets.
• Developed deep product and service expertise to maximize value to client.
• Diagnosed technical issues and escalating as per internal Service Level Agreements.

London, Ontario, Canada

• Developed client relationships with American Express Lead Generation portfolios.
• Assessed business needs and created customized accounts that met both customer needs and company goals of selling packages for products and services.
• Conducted outbound calls to small businesses using a professional, consultative approach to discuss charge card needs and the benefits of American Express.
• Maintained an up-to-date knowledge base on competitors’ products and services.
• Utilized available resources as designed to enhance navigation, and overall efficiency while on calls.
• Met performance standards and quality targets.

Panamá

• Host/Sales/Social Media.
• Educated customers on product and service offerings.
• Balanced the needs of multiple customers simultaneously in a fast-paced environment.
• Increased the café’s social media presence on Trip Advisor, Facebook and Instagram
• Developed brand awareness and composed online content showcasing in house events and promotions, food and products, and customer experiences.

Panamá

• Responded to high call volumes for Verizon, Metro, and PCS customers (USA Market).
• Addressed customers’ questions and concerns and resolved issues in a timely and professional manner.
• Utilized internal computer systems accurately documenting and updating customer information.
• Maintained company standards while providing optimal customer service.

Valencia Venezuela

• Etaven was a Venezuelan company that produced Green Oil, Chemical Compound from a waste of the bitter yucca root which makes cassava.My duties were the following:
• Contacted via phone calls and emails. Translated and Interpreted for Management during conference video calls.
• Interpreter for the Project Manager of for this International Green Fuel Project for the Minister of Foods at the Government Office of Trinidad and Tobago.

Valencia Venezuela

• Conducted calls to international companies in the Oil Industry and offered jet fuel (JP54) products and services, compiled questions and orders and translated documents for individual customers and managers.
• Customer Service provided to clients.
• Provided both parties (seller or buyer) with clear and exact translations of written materials, and interpretations of verbal communication (English & Spanish).

Wes Canadian Equivalency Diploma (Three Years), Marketing

As College graduated in the Marketing , I have acquired the skills to perform in the processes related to the management market, design.

Attended Undergraduate Courses Of Marketing, 

Business Fundamentals - Ontario College Certificate Program, Business/Commerce, General

The business fundamentals certificate program covers basic principles of business organization, business communications, business.