Marco Barba Email and Phone Number

Managed daily operations of Level 1 and Level 2 trouble tickets and service requests for telecom systems, ensuring efficient workflow and resolution of issues. Administered and maintained all Cisco Call Manager Clusters and Servers, Unity Connection Clusters, and NortelSystems, ensuring optimal performance and reliability. Led projects to integrate new sites into the Providence Health System footprint, including the conversion of Nortelsystems to Cisco Unified Communications Manager (CUCM). Executed telecom duties, including 24/7 on-call rotation, troubleshooting PBX systems, VoIP, Telco, and telecom-related issues, ensuring minimal downtime and prompt resolution. Implemented system upgrades and provided technical support, enhancing overall system functionality and user satisfaction. Collaborated with cross-functional teams to ensure seamless integration and operation of telecom systems.

Telecom Engineer Specialist/PMIII for the Northwest Region· Oversaw daily operations of Level 1 and Level 2 trouble tickets and service requests for telecom systems, ensuring efficient workflow and resolution.· Administered and maintained Cisco Call Manager Clusters, Unity Connection Clusters, and Nortel Systems, ensuring system performance and reliability.· Directed projects for the integration of new sites into the Providence Health System footprint, including the transition from Nortel to Cisco Unified Communications Manager (CUCM).· Performed telecom duties on a 24/7 on-call basis, troubleshooting PBX systems, VoIP, Telco, and telecom-related issues to ensure minimal downtime and quick resolution.· Implemented system upgrades and provided technical support, enhancing overall system functionality and user experience.· Collaborated with cross-functional teams to ensure seamless integration and operation of telecom systems.

· Supervised the workflow of Level 1 and Level 2 trouble tickets and service requests, ensuring prompt and effective resolution.· Administered and maintained Cisco Call Manager Clusters, Unity Connection Clusters, and Nortel Systems, ensuring high system reliability and performance.· Led projects for site additions and the conversion of Nortel systems to Cisco Unified Communications Manager (CUCM), expanding and modernizing the telecom infrastructure.· Executed telecom duties, including 24/7 on-call rotation, troubleshooting PBX systems, VoIP, Telco, and related telecom issues to ensure system integrity.· Implemented system upgrades and provided ongoing technical support, improving overall system functionality and user satisfaction.· Collaborated with cross-functional teams to integrate new technologies and ensure seamless operation of telecom systems.