Marco Bertelli

Marco Bertelli Email and Phone Number

Head of Customer Service @ ZEISS Vision Care Italia
Varese, Lombardy, Italy
Marco Bertelli's Location
Greater Varese Metropolitan Area, Italy
About Marco Bertelli

Marco Bertelli is a Head of Customer Service at ZEISS Vision Care Italia. He possess expertise in customer relations, customer focused service, customer support, employee relations, public relations and 24 more skills. He is proficient in English.

Marco Bertelli's Current Company Details
ZEISS Vision Care Italia

Zeiss Vision Care Italia

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Head of Customer Service
Varese, Lombardy, Italy
Marco Bertelli Work Experience Details
  • Zeiss Vision Care Italia
    Head Of Customer Service
    Zeiss Vision Care Italia
    Varese, Lombardy, Italy
    View
  • Zeiss Vision Care Italia
    Customer Service Manager
    Zeiss Vision Care Italia Aug 2019 - Present
    Castiglione Olona, Lombardia, Italia
    • Lead and manage the technical support team, ensuring high-quality service delivery. • Provide technical support for lenses, digital platforms, and measurement instruments. • Monitor and gather data using Key Performance Indicators (KPIs) to improve team effectiveness and efficiency. • Analyze operational processes using a data-driven approach to identify areas for improvement. • Utilize Business Intelligence (BI) tools to process and analyze data for informed decision-making. • Develop and implement strategies to enhance customer satisfaction. • Collaborate with other departments to align support activities with company goals.
  • Zeiss Vision Care Italia
    Senior Information Technology Assistant
    Zeiss Vision Care Italia Apr 2016 - Aug 2019
    Castiglione Olona, Varese
    Supporto IT alla sede italiana e alle filiali mantenendosi allineati con i team Corporate. Servizio fornito riguardo alla gestione dei mobile (MDM), help desk al workplace e network troubleshooting.Supporto specializzato di secondo livello per applicazioni in uso dai clienti.
  • A-Sign
    Support Project Leader And Test Specialist
    A-Sign Dec 2009 - Mar 2016
    Sesto Calende
    Service provided to AgustaWestland.
    View
  • Nike
    Help Desk Specialist
    Nike Sep 2009 - Nov 2009
    Saronno
    Support and Training for a medical application.

Marco Bertelli Skills

Customer Relations Customer Focused Service Customer Support Employee Relations Public Relations Testing Test Planning User Acceptance Testing End User Training User Scenarios Remote User Support Remote Desktop Remote User Testing Test Cases Training And Development Windows Server Network Architecture Computer Network Operations Help Desk Support Technical Support Mysql Sql Assistenza Tecnica Applicazioni Web Project Management Microsoft Excel Microsoft Office Service Desk Platform As A Service

Frequently Asked Questions about Marco Bertelli

What company does Marco Bertelli work for?

Marco Bertelli works for Zeiss Vision Care Italia

What is Marco Bertelli's role at the current company?

Marco Bertelli's current role is Head of Customer Service.

What skills is Marco Bertelli known for?

Marco Bertelli has skills like Customer Relations, Customer Focused Service, Customer Support, Employee Relations, Public Relations, Testing, Test Planning, User Acceptance Testing, End User Training, User Scenarios, Remote User Support, Remote Desktop.

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