Head Of Customer Success
Current
Jun 2022 - Present
AeroLeads people directory · profile
Marco Bissi Email & Phone Number
Customer Success | Customer Success Manager | CSM | Account Manager | Key Account
at
Investidores.vc
1 work email found
@dci.com.br
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success | Customer Success Manager | CSM | Account Manager | Key Account
Location
São Paulo, Brazil
Who is Marco Bissi? Overview
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Quick answer
Marco Bissi is listed as Customer Success | Customer Success Manager | CSM | Account Manager | Key Account at Investidores.vc, based in São Paulo, Brazil. AeroLeads shows a work email signal at dci.com.br and a matched LinkedIn profile for Marco Bissi.
Marco Bissi previously worked as Head of Customer Success at Investidores.Vc and Customer Success Mentor at Boomit Empreendedorismo. Marco Bissi holds Major Degree, Journalism from Universidade Presbiteriana Mackenzie.
Company email context
Email format at Investidores.vc
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*@dci.com.br
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Profile bio
About Marco Bissi
I believe that the relationship between the client and the company should be seen as a great partnership, and not as a provider of services. What moves me is being able to act close to customers and directly help them achieve their goals.Customer Success Professional in the area of technology, innovation, and Startups, I build the journey with my clients from the Onboarding stage, defining goals, action plans, and KPIs to achieve the desired success.I see entrepreneurship as a fundamental part of the country's socio-economic development. Thus, my mission is to foster this environment through connections between people, associations, initiatives, and communities to expand the movement.
Listed skills include Jornalismo, Microsoft Excel, Microsoft Office, Microsoft Word, and 1 others.
Current workplace
Marco Bissi's current company
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6 roles
Marco Bissi work experience
A career timeline built from the work history available for this profile.
Customer Success Mentor
Individual and group mentoring on Customer Success (CS)Trainings:-How to structute and implent a CS area;-Customer's journey;-Onboarding process;-Customer engagement techniques;-Types of contact for each portfolio;-Management tools;-Support on KPIs development.
Feb 2020 - Dec 2022
Account Relationship Manager
Sep 2021 - Jun 2022
Customer Success Manager
Customer Success Manager on OTT & Live streaming products;Responsible for managing corporate client portfolio;Definition and monitoring KPI's with customers; Planning and operation of online events;Potentialize customer results from their end-users through info-products;Monitoring the entire customer journey since Onboarding;Customer data analysis for engagement and retention;Organization of product training and support materials;Planning and creation of OKR's in the Customer Success area;Interaction with other internal teams as a customer spokesperson.
Jul 2020 - Sep 2021
Customer Success Manager
o Structured and strategic development of the Customer Success area, responsible for + 2k customers;o Team management (2 analysts);o Responsible for customer loyalty actions: quarterly meeting for networking between associates and large companies, vertical mentoring and loyalty programs, as well financial benefits;o Relationship with customers: feedbacks, monthly alignment schedule, playbooks , onboarding and definition of individual goals;o Incumbent for customer metrics such as NPS, Churn and Health Score. Some results achieved were: NPS evolution of 66 pp and churn fall of 37 pp;o Direct participation in events focused to promote startups in communities throughout Brazil, in partnership with Sebrae, Google and local actors;o Host, mentor and speaker for the startup ecosystem.o Team member of the executive committee of CASE (Startups Annual Conference and Entrepreneurship) for three consecutive years. On the 2019 edition, during 2 days, the event counted with more than 11k participants, 1,138 startups, +100 sponsors, 245 speakers and R$ 8,5 mi generated business .
Jun 2017 - Dec 2019
Intern
o Suggestion and elaboration of guidelines;o Materials published online and printed newspappero Event coverage
Feb 2016 - Dec 2016
3 education records
Marco Bissi education
Major Degree, Journalism
Exchange Program, English
Clubclass Language School Malta
Customer Success Extension Course, Customer Success
FAQ
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Quick answers generated from the profile data available on this page.
What company does Marco Bissi work for?
Marco Bissi works for Investidores.vc.
What is Marco Bissi's role at Investidores.vc?
Marco Bissi is listed as Customer Success | Customer Success Manager | CSM | Account Manager | Key Account at Investidores.vc.
What is Marco Bissi's email address?
AeroLeads has found 1 work email signal at @dci.com.br for Marco Bissi at Investidores.vc.
Where is Marco Bissi based?
Marco Bissi is based in São Paulo, Brazil while working with Investidores.vc.
What companies has Marco Bissi worked for?
Marco Bissi has worked for Investidores.Vc, Boomit Empreendedorismo, Doctoralia Brasil, Netshow.Me, and Associação Brasileira De Startups.
How can I contact Marco Bissi?
You can use AeroLeads to view verified contact signals for Marco Bissi at Investidores.vc, including work email, phone, and LinkedIn data when available.
What schools did Marco Bissi attend?
Marco Bissi holds Major Degree, Journalism from Universidade Presbiteriana Mackenzie.
What skills is Marco Bissi known for?
Marco Bissi is listed with skills including Jornalismo, Microsoft Excel, Microsoft Office, Microsoft Word, and Microsoft Powerpoint.
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