As an IT System Specialist at Odity, I contribute to managing the company’s network infrastructure and execute IT tasks according to the directives of our Chief Technology Officer.

IT System Specialist for Louis Vuitton Italy (On Behalf of BinHexS Srl)After 16 years of providing systematic and application support in the banking and financial sectors for prestigious institutions such as Intesa Sanpaolo and Crédit Agricole, I embraced a new professional challenge by transitioning to a different sector. I currently provide IT support for Louis Vuitton Italy, based in Milan, with responsibilities extending to seasonal store openings, pop-ups, and corporate project rollouts across Italy.My main responsibilities include:Project Management: Overseeing IT projects, from maintaining existing stores to opening new locations, including the implementation and updating of hardware and software in-store.In-Store Support: Providing technical assistance to company users, from General Managers to Client Advisors, ensuring smooth operations and resolving any technical issues.Preparation and Coordination: Setting up client computers, managing mobile devices, and coordinating with external vendors and third-party companies to ensure the success of activities.Video Production: Creating internal presentation videos for the stores.This experience has enhanced my problem-solving and coordination skills, enabling me to tackle new and dynamic challenges efficiently.

Intesa Sanpaolo Group; Banca IMI; Eurizon Capital; Crédit Agricole (On Behalf of BDF SpA and Exprivia SpA)Responsible for the preparation, configuration, and updating of IT systems, user support, maintenance, and coordination of IT projects.Desktop Management: Provided onsite support at Piazza della Scala and Via Verdi in Milan for Banca IMI's trading and sales floors, handling the preparation and replacement of workstations, installation and configuration of market software (Bloomberg, Reuters, Murex, ION, FastTrack, FastTrack Market Hub, BrokerTec, JTrader PatsSystem, ORC, FactSet, MTS Bondvision, TradeWeb, and many others), BlackBerry configuration, and comprehensive user workstation personalization.Activity Management: Utilized BMC Remedy software for activity management.On-Site Interventions: Resolved tickets for faults and requests (printer issues, software problems, hardware issues, hardware installation and updates, operating system restoration, hardware replacement, staff relocations, LAN activations).Request Analysis: Assessed the impact and priority of requests for effective management.Information Gathering: Acquired necessary information for comprehensive request classification.Decision-Making Skills: Identified the type of issue (Service Request, Incident, Problem) and assigned the appropriate management priority.Monitoring and Feedback: Supervised the progress of requests and communicated developments to users.Team Collaboration: Coordinated with teams for the analysis and diagnosis of issues to reduce resolution times.

Specialized in the creation and development of print materials, including logos, advertisements, commercial stands, brochures, and promotional plans for various companies. Clients include Sky, Timberland, San Pellegrino, Ray-Ban, Diesel, and BPM (Banca Popolare di Milano).Skills Acquired: Technical expertise in graphic design and relational skills, with enhanced proficiency in using Apple operating systems (macOS IX and macOS X).

Manager and Technical Staff Member for a Store Operating in IT, Media, and TelecommunicationsResponsibilities:Customer service and supportGraphic and advertising technical specialist for the commercial environmentResponsible for accountingSystems administratorPublic relations officer

Responsibilities:Refinement of printed graphics through various execution stages, including plate definition using PC, four-color plate printing, color stamping, and cutting.Skills Acquired:Technical expertiseCoordination skillsInterpersonal skills

Global Company Specializing in Magazine and Catalog Printing for Culture and InformationResponsibilities:Finishing and layout preparation prior to final printingArchiving of marketed products