Marco C. Email & Phone Number

Pescopennataro, Molise, It

Miranda, Italy

Customer Service:-Maintain a positive, empathetic and professional attitude toward customers at all times, to ensure their satisfaction-Respond promptly to customer inquiries-Communicate with customers through various channels and in specific through the company support email and website contact form-Process orders, forms, applications, refunds and other requests from customers-Work on a budget, which served as compensation for difficult customer enquiries-Keep records of customer interactions, transactions, comments and complaints and inform relevant teams as necessary-Manage a team of junior customer service representatives, as well as their training and appraisal-Organize and run weekly meetings with customer service team to maintain productivity-Keep ahead of developments in customer service-Provide reporting to my managers, along with suggestions on how to improve our servicesCustomer Relations:-Account holder for key stakeholders of the company (retail and distribution)-Ensure outstanding stakeholder satisfaction by maintaining strong working relationships-Assist sales team in planning, retention, management and business acquisitions-Develop and update client related reports-Negotiate and manage agreements through business contract processFulfillment:-Maintain stock control at 5 hubs globally-Create and format spreadsheets for factory orders-Place order quantities for production-Organize scheduling, receiving, and dispatching of shipments and orders at the hub level to backers, retailers, and distribution-Create financial spreadsheets for recorded sales and pledges for accounting

Garland, Texas, United States

Starting my own brand, I went from creating personal video content to being the head independent contractor who assisted in improving and sustaining quality for a team, repair damaged relationships, and organizing customer list.

Dallas, Texas, United States

Store Manager:-Overseeing pricing and stock control-Maintaining financial and statistical records for future purchases-Biannual meetings with vendors for season inventory and new products-Building customer relations with community-Sustaining high quality customer service-Managing online inventory and sales-Preparing month promotions and displays-Upkeep of balance sheet and payroll-Taking product shots for advertising