Marco Caetano Email & Phone Number

Lisbon, Portugal

Certifications: Microsoft Certified: Azure AI Engineer AssociateTechnical Skills: Artificial Intelligence: Generative AI, Prompt Engineering, LLM DevOps: CI/CD, Azure DevOpsMachine Learning: Azure ML Studio, Azure Cognitive Services Database Management: Azure CosmosDBChatbot Development: Retrieval-Augmented Generation (RAG) Monitoring Tools: Grafana, Zabbix, SCOM, PowerBI

I. Microsoft Power BI+DAXII. Python Developer: Zero to MasteryIII. SQLIV. Complete Data Science BootcampV. Initiating and Planning ProjectsVI. Generative AIVII. Data Analysis with PythonVIII. Microsoft Azure Cosmos DBIX. Microsoft Azure SQLX. Natural Language Processing in Microsoft AzureXI. Microsoft Azure Artificial Intelligence XII. Microsoft Azure Machine LearningXIII. Microsoft Certified: Azure AI Engineer AssociateXIV. Generative AI: Prompt Engineering BasicsXV. Generative AI cybersecurity profissionalsXVI. Data Warehousing with Microsoft Azure Synapse Analytics

Lisbon, Portugal

- Creation of automations in Google Sheets through macro- Analyzed and interpreted large data sets using SQL, Excel, and Power BI- Developed reports and dashboards to track and report on KPIs- Collaborated with stakeholders to identify business needs and requirements- Conducted data cleansing and validation to ensure data accuracy and consistency- Created data visualizations to communicate findings and insights to stakeholders

- Validation of digital content respecting the policies required by theclient

- Inbound assistant for Portuguese banking, with the following tasks:- Activation of business and private cards,knowledge about banking operations, such as homebanking and App. Opening of incidents and complaints to requests for fraud, loss, theft or misplacement.

- Thorough consultation of policies between insurer and provider;- Payment of invoices if they are in accordance with the value in the protocol, always paying attention to VAT;- Preparing letters and sending them to the provider in case of noncompliance with the value in the protocol or request for additional clarifications about the claim.

- Attendance of work accident, multi-risk housing and personalaccident claims lines;- Opening of claims line in contact with the clinical provider to enterthe process;- Opening of work accident and personal accident cases in the backoffice area.

- Clarification of doubts about labor legislation;- Creation of access for new employees;- Reservation of meeting rooms;- File organization;- Creation and monitoring of productivity awards file;- Training file control;- Preparation of reports, creation of formulas and dynamic tables;- Management of the office.

- Reception of requests for information and complaints, understandingand correct response to the customer via email, letter or telephone;- Introduction of response and analysis in CRM;- In SAP Correction and introduction of readings, processing of invoicesfor the customer, reading of current accounts.