1.- Developed and manage Company's Website techmexico.com.mx (Creation and Updates)2.-Internal Infrastructure (Creation and Updates)3.-Ticketing System Platform (Updates and Integrations)4.-Alert Adminstration5.-Integrations6.-Emails Administration7.-Company's Mobile Apps (Users and Analysts) Update s and Creations8.-Company's Domains 9.-Cloud10.-Company's Tools (Citrix,VMs,LogMeIn-Rescue, etc)11.-Company's Video Channel (YouTube) - Creations of Tech Support videos for the channel12.-Company's Corporate Page (LinkedIn)13.-Company's Social Network (Facebook) 14.-ERP15.-Website Designs16.-Android App Development17.-Customer Service18.-Reports19.-Analysis of website visitors20.-Offering IT Services to clients

1.-Provided 2nd-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty.2.-Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues.3.-Established patterns to reoccurring issues and provides input to development teams.4.-Accurately processed and documented call transactions using tracking software.5.-Gathered customer and technology information to determine technical support level; elevate calls to appropriate support level as necessary.6.-Accessed and Developed procedures tools and manuals to provide support on company supplied hardware, software and equipment.7.-Maintain updated knowledge of company products and services to better provide customer support and service solutions.8.-Assist team members and provide support and solutions to customer queries to meet company objectives.9.-Keep customers informed of progress during issue lifecycle and make follow-up calls or communications in a timely manner.

1.-Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology.2.-Maintain records and files of work and revisions.3.-Edit, standardize, or make changes to material prepared by other writers or establishment personnel.4.-Confer with customer representatives, vendors, plant executives, or publisher to establish technical specifications and to determine subject material to be developed for publication.5.-Review published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and binding.6.-Select photographs, drawings, sketches, diagrams, and charts to illustrate material.7.-Study drawings, specifications, mockups, and product samples to integrate and delineate technology, operating procedure, and production sequence and detail.8.-Interview production and engineering personnel and read journals and other material to become familiar with product technologies and production methods.9.-Observe production, developmental, and experimental activities to determine operating procedure and detail.10.-Arrange for typing, duplication, and distribution of material.11.-Assist in laying out material for publication.12.-Analyze developments in specific field to determine need for revisions in previously published materials and development of new material.13.-Review manufacturer's and trade catalogs, drawings and other data relative to operation, maintenance, and service of equipment.14.- Draw sketches to illustrate specified materials or assembly sequence.

1.-Confer with customer by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.2.-Working for Sandvik from Florida and Chicago at site in Mexico at Merik3.-Customer Order Processing in Priority4.-Ensure good document control5.-Service Request generation6.-Requisitioning parts, materials, services etc 7.-Customer order acknowledgement8.-Work tracking maintenance for Operations forecasting9.-Expedite orders via supply chain10.-Goods receipt of orders on delivery11.-Invoice generation (attention to specific customer/country requirements)

1.-Customer Order Processing in SAP2.-Ensure good document control3.-Service Request generation4.-Requisitioning parts, materials, services etc (SAP)5.-Customer order acknowledgement6.-Work tracking maintenance for Operations forecasting7.-Expedite orders via supply chain8.-Goods receipt of orders on delivery9.-Invoice generation (attention to specific customer/country requirements)10.-Technical Support

1.- Monitored organization’s networks for security breaches and investigate a violation when one occurs2.- Installed and use software, such as firewalls and data encryption programs, to protect sensitive informationPrepare reports that document security breaches and the extent of the damage caused by the breaches3.- Conducted penetration testing, which is when analysts simulate attacks to look for vulnerabilities in their systems before they can be exploited4.-Researched the latest information technology (IT) security trends5.-Helped plan and carry out organization’s way of handling security6.-Develoedp security standards and best practices for their organization7.-Recommended security enhancements to management or senior IT staff8.-Help computer users when they need to install or learn about new security products and procedures.9.- Worked with GPS

1.-Walked the floor to ensure employees followed proper practices.2.-Listened the phone calles and view emails of workers to ensure a good customer service.3.-Occasionally filled in on shifts.4.-Responsible to the performanxce of the team.

Administration Issues

Planta de pinturas através de ANIQ

1.- Provided first-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty.2.-Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues.3.- Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues.

My responsibilities on GetronicsCustomer ServiceTech Support

Sales, Help Desk at Teletech