I am proud to have owned and operated a thriving outdoor sport business for the past 3 years. I have been passionate about providing the highest quality equipment, apparel, and accompanying services to our customers.Our business has grown from a small importing business to a well established business for the Quebec industry. From paddleboards to kayaks, we offer a full range of water sport catalog and are working on growing this catalog. I have great pride in the exceptional customer service we offer, along with our stock of top-of-the-line gear.I am committed to providing my customers with the best products, service and advice to ensure they get the most out of their outdoor experiences. By staying abreast of new product developments in the outdoor sport industry, I'm able to provide our customers with the latest gear available.It has been a pleasure to grow and lead my outdoor sport business over the years, and I look forward to continuing to do so.

I am responsible for maintaining customer relationships ,delivering the best possible customer experience and managing the customer success team. I ensure customer issues are resolved in a timely manner and that our customers' service expectations are met and exceeded. My experience in building strong customer relationships, helping customers to optimize their use of our platform, and utilizing data to inform customer service decisions have been extremely beneficial in this role. Additionally, I am regularly making recommendations to the product team that will improve the customer experience.My wealth of experience in customer success has enabled me to deliver remarkable results for the company. I am proud to have helped reduce the customer churn rate and deliver an excellent customer experience that has been appreciated by both our customers and the wider organization.

As a business development professional, I established strong relationships with key executives and decision makers at small and medium corporation. Crucially, I identified and capitalized on growth opportunities for our services, resulting in thousands of new users.I also developed successful strategies to negotiate and close deals with prospective clients, ensuring that their needs were met and that all contractual details were finalized. Through active monitoring of results, I was able to adjust strategies quickly and efficiently to ensure our products are competitive and up-to-date in the ever-evolving market. My communication and organizational abilities were integral in my work, as I was often leading weekly meetings, coordinating cross-functional teams, and holding accountability to ensure that they met deadlines. By utilizing effective communication skills, I have successfully improved customer relations, which increase customer satisfaction and lead to more sales.

• Experience in developing, negotiating and implementing pricing agreements, contracts, and logistics strategies in the transportation industry. • Working with national and international customers and delivering on specifications to earn repeat business. • Offering sophisticated market analysis and devising customized strategies to forecasts trends and optimize cost savings for organizations. • Proven track record of developing and managing new business relationships with clients. • Developing and implementing processes to ensure efficient and effective operations and logistics. • Building strong working relationships with vendors, carriers, brokers, insurers, and customers. • Analyzed freight markets, shipping routes and opportunities while developing strategies to lower transportation costs. • Negotiating spot and long term freight contracts while leveraging vendor discounts to minimize freight costs. • Experienced in optimization of truckload, import/export, LTL, warehouse and OTR shipping. • Utilized problem solving skills to reduce errors and increase efficiency in moment of problems.

- Sales- Employee management & formation- Customer service- Accountability

- Sales- Employee management- Customer service

- Sales- Team support & logistics- Report redaction & inventory management- Billing & collecting for account receivable- Summer Internship

- Various administrative tasks- Promotional event organisation- Data management- Summer internship