Marco C. Email & Phone Number

Barcelona, CT, ES

Barcelona, Cataluña, España

• Onboard and implement technical integrations with in-house developed software.
• Become a Subject Matter Expert in the technical aspects of client onboarding including Single Sign On configuration, Mobile App setup, and other integrations.
• Strong ability to understand complex business processes and suggest technical solutions for areas of improvement.
• Assist in identifying innovative client solutions, new system tools and enhancements to existing systems including manual processes that can be automated, and help automating them
• Assisting in the execution of software deployment tasks using customized software deployment application.
• Working with Product and development teams to understand complex IT systems and integrations and develop documented onboarding steps.

Barcelona, Catalonia, Spain

• Implement and manage a portfolio of Companies operating employee share plans within a team framework
• Interact with customers/clients on operational transactions related to their share plan program
• Execute the timely processing of operational transactions, including data management, reconciliation, processing, reporting and problem solving
• Organize, develop and maintain procedural and process documentation related to client companies’ program(s) to ensure accurate transaction processing and minimize risk
• Assist with data analysis and data conversion projects
• Assist in identifying new system tools and enhancements to existing systems

Barcelona, Cataluña, España

• Responsible for executing daily forecasts, labor scheduling and routing, affecting tens of thousands of packages.
• Accountable for cost, customer experience, and delivery partner experience.
• Ensure that targets and service deadlines are met, according to regulatory requirements.
• Analyst of resources needed and capacity, efficiencies, performance, root causes, bottlenecks.

• Working with cross functional stakeholders to understand and document reporting needs
• Identifying and implementing short-term solutions in a timely manner, while helping to define the long-term solution
• Developing reports, templates within Google work apps, Microsoft Office, Wrike and other tools
• Maintaining current reports by addressing questions and update requests from executive leadership
• Creating insights for internal business partners and senior leadership via presentations and dashboards
• Identifying operational opportunities and helping to improve or innovate our processes to increase efficiency for our teams

• Provide an actionable way to achieve overall business strategies and goals.
• Ensure employees are aware of what’s important to the business, by showing them what the business is being measured against.
• Reveal the truth about performance, from departments, teams and down to each individual.
• Measure financial performance.
• Highlight issues that might otherwise go unnoticed in order to boost efficiency and productivity.
• Define a process to deliver Americas metrics on a consistent basis.

Argentina

• Creation and monitoring of KPI.
• Reception and dispatch of equipment.
• Perform weekly and monthly presentations on the status of the operation for management.
• Tracking of trucks and their respective statistics.
• Control and estimation of volumes of products to be shipped.
• Support to the areas of Shipping, Incentives, Traffic and Distribution.