Marco C. Email & Phone Number

Barcelona, Ct, Es

Barcelona, Cataluña, España

• Onboard and implement technical integrations with in-house developed software.• Become a Subject Matter Expert in the technical aspects of client onboarding including Single Sign On configuration, Mobile App setup, and other integrations.• Strong ability to understand complex business processes and suggest technical solutions for areas of improvement.• Assist in identifying innovative client solutions, new system tools and enhancements to existing systems including manual processes that can be automated, and help automating them• Assisting in the execution of software deployment tasks using customized software deployment application.• Working with Product and development teams to understand complex IT systems and integrations and develop documented onboarding steps.• Research solutions using all available information resources.• Ability to track and diagnose problems for IT products and document solutions.• Inform management of recurring problems and any blockers to proposed solutions.• Interact with clients/customers on operational transactions related to their share plan program.• Assist with data analysis and data conversion and transformation projects.• Support internal activity.• Create and maintain excellent relations with key business partners.• Act as a point of contact for Client Accounts during the implementation phase.• Organise, develop, and maintain procedural and process documentation related to client companies’ program(s) to ensure accurate transaction processing and minimize risk.

Barcelona, Catalonia, Spain

• Implement and manage a portfolio of Companies operating employee share plans within a team framework • Interact with customers/clients on operational transactions related to their share plan program • Execute the timely processing of operational transactions, including data management, reconciliation, processing, reporting and problem solving • Organize, develop and maintain procedural and process documentation related to client companies’ program(s) to ensure accurate transaction processing and minimize risk • Assist with data analysis and data conversion projects • Assist in identifying new system tools and enhancements to existing systems • Implement projects to enhance business operations • Act as a point of contact for Client Accounts during the implementation phase • Create and maintain excellent relations with key business partners • Identify innovative client solutions • Support internal activity • Assist with IT Support e.g. Single Sign On features / Reporting Module enhancements

Barcelona, Cataluña, España

• Responsible for executing daily forecasts, labor scheduling and routing, affecting tens of thousands of packages.• Accountable for cost, customer experience, and delivery partner experience. • Ensure that targets and service deadlines are met, according to regulatory requirements.• Analyst of resources needed and capacity, efficiencies, performance, root causes, bottlenecks.

• Working with cross functional stakeholders to understand and document reporting needs • Identifying and implementing short-term solutions in a timely manner, while helping to define the long-term solution• Developing reports, templates within Google work apps, Microsoft Office, Wrike and other tools • Maintaining current reports by addressing questions and update requests from executive leadership• Creating insights for internal business partners and senior leadership via presentations and dashboards• Identifying operational opportunities and helping to improve or innovate our processes to increase efficiency for our teams• Continually learn new tools and techniques as we further develop our reporting platforms

• Provide an actionable way to achieve overall business strategies and goals.• Ensure employees are aware of what’s important to the business, by showing them what the business is being measured against.• Reveal the truth about performance, from departments, teams and down to each individual.• Measure financial performance.• Highlight issues that might otherwise go unnoticed in order to boost efficiency and productivity.• Define a process to deliver Americas metrics on a consistent basis.• Migrate information to new, global tracking tools.• Participate in change management of new, global tracking tools.• Improve capacity forecast and staffing process: Include EV/Custom projects, Integrate all of Americas, Look at integrating Lift team.• Global Metrics Reporting.

Argentina

• Creation and monitoring of KPI.• Reception and dispatch of equipment.• Perform weekly and monthly presentations on the status of the operation for management.• Tracking of trucks and their respective statistics.• Control and estimation of volumes of products to be shipped.• Support to the areas of Shipping, Incentives, Traffic and Distribution.