Marco D'Adamo Email and Phone Number
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Marco D'Adamo personal email
Marco D'Adamo is a Director, Customer Support and Services and Training, Head of Product Support Engineering at Leonardo. He possess expertise in aeronautics, helicopters, aerospaziale, aeronautica, elicotteri and 46 more skills. He is proficient in Italian, French and English.
Leonardo
View- Website:
- leonardocompany.com
- Employees:
- 35943
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Director, Customer Support And Services And Training, Head Of Product Support EngineeringLeonardoSesto Calende, It
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Director, Customer Support & Services And Training, Head Of Product Support EngineeringLeonardo Feb 2023 - PresentSesto Calende, Lombardia, Italia
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Senior Manager, Customer Support & Services - Head Of Product Support Engineering ManagementLeonardo Sep 2021 - Feb 2023Sesto Calende, Lombardia, Italia
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Senior Manager, Aftersales - Head Of 24/7 Fleet Operations CentreLeonardo May 2019 - Aug 2021Italy - Sesto Calende (Va)Leading a team of 25 people that is providing 24/7 Logistic and Technical Support to the Worldwide Leonardo Helicopters Civil and Dual Use Fleet. The Team main responsibility is to solve the Aircraft on Ground (AOG) or Maintenance Work Stoppages experienced by Leonardo Helicopters Customers during their operations. Main Responsibilities:• Resolution of most urgent criticalities for more than 5000 Worldwide Helicopters Fleet • Responsible for department resources, including hiring and development activities• Department KPI definition and monitoring• Member of Customer Support Executive Board, responsible for Global Customer Support KPIs
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Manager, Customer Support Program Management - Aw609 Tiltrotor Product Support EngineeringLeonardo Oct 2016 - May 2019Philadelphia, Stati UnitiAftersales Program Management. Definition, implementation and control of technical support activities requested for the certification of the first civil Tiltrotor in the world. Primary FAA interface for the Instruction for Continuous Airworthiness (ICA) and manager of the AW609 PSE team. Main Responsibilities:• Created and led the AW609 PSE team: hiring of resources, definition of team KPIs, and assignment of roles and responsibilities• Definition of the Technical Publications set, including the Instruction for Continuous Airworthiness (ICA), and for the related budgeting and cost control activities• Execution of GSE design, Repairs, Modifications and HUMS support requirements
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Supervisor, Customer Support Engineer - Aw139 Helicopter Product Support EngineeringLeonardo Helicopters (Agustawestland Products) May 2014 - Oct 2016Sesto CalendeAftersales Technical Support. Coordination and supervision of the activities carried out by the service engineering team. The team focus is to provide a concrete and valuable assistance to the AW139 worldwide customers, offering top class quality of responsiveness and competence including maintenance and airworthiness management. Main responsibilities:• Coordination and supervision of 9 Service Engineers (Technical Support Team)• Representing Leonardo Helicopters at the Product support review meeting, including presentations related to Reliability, Maintainability and Product Improvement update• Focal Point of dedicated programs aimed to increase Major Customers fleet availability• Focal Point on 3 Safety and Airworthiness Review meeting of Major Offshore Helicopters operators in UK (safety assessment of the issues and technical explanation from an OEM view)• Official representative of Leonardo Helicopters during 2 Accident/Incident investigations
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Product Support Engineer, Aw139 Helicopter (Customer Support & Services)Agustawestland Nov 2010 - Apr 2014Lonate Pozzolo - ItaliaTechnical support on AW 139 helicopters for both civil and military customers. Direct contact with major AW139 worldwide customers. Responsible as Focal Point for more than 15 different operators (i.e. Bristow Helicopters, Saudi Aramco) for the Technical Assistance of the in-service fleet. Main responsibilities:• Technical Support during normal operations and maintenance activities, dealing in particular with unexpected technical issues• Field support for supervision of specific tasks (Technical Bulletin validation, Maintenance Inspections)• Development and validation of maintenance procedures at customer premises in Saudi Arabia• Redaction and review of Technical Bulletins, Airworthiness Directives and Information Letter
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Inside Sales EngineerCpm Spa Jul 2010 - Nov 2010Evaluation and selection of potential customers. Construction of customers database in Microsoft Dynamics CRM. Searching and management of business relations with new prospects.Participation to trade fairs. -
Internship - Master ThesisAgustawestland Nov 2008 - May 2009Final thesis work in the field of production engineering. The project focused on the use of Visual Management tools in the final assembly line.
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Planning And Administrative Staff Member - Summer SeasonAqualand Del Vasto Jun 1999 - Aug 2007Vasto - ItalyOrganization of the work force and control of clients’ activities in the water park during summer opening. Main responsibilities:- Workload management of employees- Ticket office management- Fast Food cashier management
Marco D'Adamo Skills
Marco D'Adamo Education Details
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Propulsion -
Ingegneria Aerospaziale, Aeronautica E Astronautica
Frequently Asked Questions about Marco D'Adamo
What company does Marco D'Adamo work for?
Marco D'Adamo works for Leonardo
What is Marco D'Adamo's role at the current company?
Marco D'Adamo's current role is Director, Customer Support and Services and Training, Head of Product Support Engineering.
What is Marco D'Adamo's email address?
Marco D'Adamo's email address is na****@****bero.it
What schools did Marco D'Adamo attend?
Marco D'Adamo attended Politecnico Di Milano, Politecnico Di Milano.
What skills is Marco D'Adamo known for?
Marco D'Adamo has skills like Aeronautics, Helicopters, Aerospaziale, Aeronautica, Elicotteri, Aerospace, Airworthiness, Customer Relations, Customer Service, Avionics, Microsoft Office, Engineering.
Who are Marco D'Adamo's colleagues?
Marco D'Adamo's colleagues are Giandomenico Baccelliere, Fabio Musa, Jonathan Cashmore, Luca (Si), Daniela Rivetti, Francesco Grieco, David Stevenson.
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