Head Of Customer Management On Road
Turin Area, Italy
Executive responsible for a Team of Project Managers covering full FPT on-road engine range from 2,3L to 16L Diesel and CNG with following mission, :• Support to Sales activity, regarding technical and non commercial aspects and proposal of best solutions for customer needs• Ensure full comprehension of Customer needs and transfer into the Company’s development process• Act as FPT technical Interface with the customer during the product lifecycle (e.g. working with customer to ensure timely design freeze, application sign off, master engine sign off, …), collecting issues to be discussed / solved with platform team, driving priorities and ensuring client satisfaction• Agree and manage the program planning with the customer (in terms of RASIC and program tracking), identifying weak signals of issues at customer end and report internally to plan countermeasures• Track client requests status with the development team , pushing for deadlines and timely completion of platform evaluations• Support platform / program profitability with a focus on its customers • Collect client feedback about FPT product and development process and provide it to FPT organization • Participate to platform teams to represent customers and programs, and to ensure customer satisfaction and timely program execution• Coordinate with regional customer management to capture synergies with other regions and make sure regional customers technical needs are implemented in the global platform