Main Objectives:Delivered exceptional support to customers, resolving inquiries on billing, data plans, and technical issues to improve satisfaction and retention.Managed high-volume inbound calls with professionalism, addressing diverse customer concerns to maintain a positive brand image.Demonstrated strong problem-solving skills by identifying and resolving root causes of technical issues.

Main Objectives:Developed new Business Plan and Business Model, from a small electric supply store to a Reputable Electronic Online Authorized Dealer for Retail and Wholesale in Indonesian Marketplace.Notable Achievements:Tokopedia Official Store Status & Diamond reputation. (2020)Achieved No.1 Dealer in Sales for brands: KDK (2019,2020) & Oxone (2020).Average 4.9/5.0 star rating from customer review for 2 years straight.

Main Objectives:Assisted in all business aspects for this SME (Sales, Finance, Operations).Sourced new supplies from overseas suppliers (Imported products).Notable Achievements:Successfully closed multiple deals with Adira Finance to supply employee appreciation gifts for their annual company outing. (2016)