Marco De Santis Email & Phone Number

- Responsible for the daily management of the Italian field service activities- Organize, plan, control and coordinate all service activities for the TEA products in Italy- Drive the team to meet and exceed core KPIs and financial targets- Customer complaint, hot account and escalation process management- Have direct relationship with key customer contact points. Own and take care of all customers- Close daily interaction with the Customer Care Center team, commercial sales… Show more - Responsible for the daily management of the Italian field service activities- Organize, plan, control and coordinate all service activities for the TEA products in Italy- Drive the team to meet and exceed core KPIs and financial targets- Customer complaint, hot account and escalation process management- Have direct relationship with key customer contact points. Own and take care of all customers- Close daily interaction with the Customer Care Center team, commercial sales teams and the factory product support teams to ensure targets are met and new opportunities are communicated and managed- Planning of training and training matrix, ensuring certification records are up to date- Manage team meetings and participate in local and regional stakeholder meetings to ensure alignment, information and technical skills maintenance Show less

My main activities were:- Support the sales team with demos and application knowledge/development.- Initiate and execute marketing activities, workshops and seminars to drive new leads and opportunities.- Deliver all post-sales activities including advanced training courses, application and technical support to customers in EMEA.- Provide support to ICP-MS, ICP, AAS and Discrete Analyzers product lines.

In my role of European Instructor, my main activities were:- Responsible to deliver all Institute activities including advanced training courses, application and technical support to customers in EMEA.- Provide ICP-MS, ICP and AAS customer training at the Training Institute locations.- Develop new training courses with focus on Elemental Analysis.- Maintain existing course materials and develop new product training manuals both in English and Italian.- Prepare and present… Show more In my role of European Instructor, my main activities were:- Responsible to deliver all Institute activities including advanced training courses, application and technical support to customers in EMEA.- Provide ICP-MS, ICP and AAS customer training at the Training Institute locations.- Develop new training courses with focus on Elemental Analysis.- Maintain existing course materials and develop new product training manuals both in English and Italian.- Prepare and present scientific posters and papers at exhibitions and symposia.- Work independently in order to plan all the activities to minimize operational expenses and increase revenue. Show less

Rome Area, Italy

In my role of QA Engineer, my main activities were:- Responsible for raw material control and stability program.- Responsible for calibration and maintenance of Lab instruments.- Validation and transfer of analytical test methods (GMP and GLP regulations).- Understanding and application of analysis techniques and equipment for HPLC, GC, IC,FTIR, AAS.

Rome Area, Italy

In my role of Lab Engineer, my main activities were:- Quality control of raw materials and formulation of drilling fluids.- Management of waste material documents and MSDS elaboration.- Drilling fluids Supervisor at the Company Well Plants.- Teacher of Chemistry and Lab Techniques at ENI Corporate University for the course “Drilling Fluids Technology”.

Executive Mba, Business Administration And Management, General

Master Of Science (M.Sc.), Chemistry